Senior IT Operations Leader (Cloud & Availability)

CrossCountry Mortgage, LLC; Oregon; Hybrid; USD 250,000 - 350,000; Full time

Benefits offered by this job

Competitive compensation

401K

Excellent benefits

Job summary

CrossCountry Mortgage, LLC is seeking an experienced SVP, IT Operations to lead on-prem and cloud infrastructure, enterprise scheduling, and high-availability services. You will supervise a small operations team and partner with technical and business teams to ensure reliable services.

You will drive incident response, change management, asset inventory and vendor coordination while upholding auditability and strong KPI tracking.

Qualifications

• Proven experience as IT Operations Leader with attention to detail and urgency.
• Experience with system installation, configuration and analysis.
• Thorough knowledge of networks, on-premises computing and cloud computing.
• Bachelor’s or Master’s degree in IT or related field and/or 10+ years of IT Operations experience.

Responsibilities

• Manage and monitor operational system performance across IT stack.
• Lead incident response, outages and major incident communications.
• Oversee service delivery, vendor payments and certificate management.
• Direct IT Operations team in triage and resolution of outages.
• Coordinate major incidents with cross-functional teams and runbooks.
• Own IT operational policies, procedures and audit readiness.
• Inventory IT assets and manage vendor platforms and networks.
• Apply ITIL and frameworks to ensure high availability and service levels.
• Partner with IT leadership to address negative trends via KPIs and SLAs.
• Collaborate with support teams and business units to align IT with objectives.

Skills

IT Operations Leadership

Team Leadership

IT Incident Response

Cloud & On-Prem Infrastructure

Vendor & Stakeholder Management

ITIL & Best Practices

Runbooks & SOPs

Education

Bachelor’s or Master’s in IT/CS/Engineering

Tools

Job Scheduling Systems

Network & Infra Monitoring Tools

Cloud Management Platforms

Job description

CrossCountry Mortgage, LLC is seeking an experienced SVP, IT Operations to lead on-prem and cloud infrastructure, enterprise scheduling, and high-availability services. You will supervise a small operations team and partner with technical and business teams to ensure reliable services.

You will drive incident response, change management, asset inventory and vendor coordination while upholding auditability and strong KPI tracking.