Senior IT Operations Lead - Remote Enterprise Systems

Sodexo; Glenmoore (PA); Remote; USD 116,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision care

401(k) Plan with Matching

Paid Time Off & Holidays

Tuition Reimbursement

Job summary

Sodexo is seeking a Senior Technical Support Manager to lead technology projects for new unit openings and to oversee enterprise systems. This role is remote near a major U.S. airport with 30-50% travel across North America, driving operational excellence and collaboration across teams.

You will manage operational monitoring, scheduling, and incident response while guiding a skilled technical team and contributing to financial processes and change management initiatives.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 years of management experience.
• 5 years related experience in IT operations.
• Experience with Ivanti, AutoSys and ticketing systems.

Responsibilities

• Lead technology projects for new unit openings.
• Oversee monitoring, scheduling, and administration of enterprise systems.
• Collaborate across teams to ensure stability and performance.
• Drive continuous improvement and financial discipline in IT operations.

Skills

IT operations leadership

Project management

Analytical thinking

Stakeholder communication

Education

Bachelor's degree or equivalent experience

Tools

Ivanti

AutoSys

Ticketing systems

Job description

Sodexo is seeking a Senior Technical Support Manager to lead technology projects for new unit openings and to oversee enterprise systems. This role is remote near a major U.S. airport with 30-50% travel across North America, driving operational excellence and collaboration across teams.

You will manage operational monitoring, scheduling, and incident response while guiding a skilled technical team and contributing to financial processes and change management initiatives.