Senior Manager, IT Operations

Sodexo Group; Northern (KY); Hybrid; USD 116,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching

Job summary

Sodexo Group's Healthcare Mobilization Team is seeking a Senior Technical Support Manager to lead technology projects for new unit openings, monitor enterprise systems, and coordinate a cross-functional team. This role offers remote work near a major U.S.

airport with 30–50% travel across North America. You will drive scheduling, incident management, budgeting, and process improvements while ensuring stability and performance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 years management experience.
• 5 years related IT operations experience.

Responsibilities

• Lead technology projects for new unit openings.
• Own enterprise system monitoring, scheduling, and administration.
• Drive quality control, data-driven reporting, and continuous improvement.
• Oversee budgeting, staffing, and long-term efficiency.

Skills

IT operations leadership

Project management

Analytical thinking

Effective communication

Ivanti

AutoSys

Ticketing systems

Education

Bachelor's degree or equivalent experience

Tools

Ivanti

AutoSys

Ticketing systems

Job description

Join our Healthcare Mobilization Team as a Senior Technical Support Manager. Lead technology projects for new unit openings, work remotely near a major U.S. airport, and travel 30–50% across North America.

Lead new business openings, bid support, financial analysis, and technology implementation using project management tools. Drive savings, compliance, measurable improvement, and operational success through strong collaboration.

About the job

Step into a pivotal leadership role where you'll shape the future of IT operations and ensure stability, efficiency, and excellence across enterprise systems. You’ll guide strategic initiatives, lead a high-performing team, and manage mission-critical processes that directly impact organizational success.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range: $115940 - $150040

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s in it for you

• Lead operations with ownership of enterprise system monitoring, scheduling, and administration to keep business running smoothly
• Establish and maintain clear communication channels to keep stakeholders informed of system health and service performance
• Drive operational excellence through quality control processes, data-driven reporting, and continuous improvement initiatives
• Play a critical role in financial operations by overseeing job scheduling and close processes, ensuring accuracy and timeliness
• Champion change management strategies that support modernization and scalability across the organization
• Manage licensing, budgets, and staffing to support long-term efficiency and compliance
• Build and mentor a skilled technical team, empowering them to deliver high- impact support and innovation

What you’ll bring

• Proven leadership in IT operations, with the ability to manage enterprise systems and lead teams in a fast-paced environment
• Project management capabilities with a track record of delivering scalable, efficient solutions across complex systems
• Sharp analytical and critical thinking skills to troubleshoot issues, solve problems proactively, and drive continuous improvement
• Excellent communication skills to effectively engage cross-functional stakeholders and document operational processes
• Experience with Ivanti, AutoSys, and ticketing systems, with a strong understanding of monitoring, scheduling, and incident management tools

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 5 years
• Related Experience: 5 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions