Senior Manager, IT Operations

Sodexo; Glenmoore (PA); Remote; USD 116,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision care

401(k) Plan with Matching

Paid Time Off & Holidays

Tuition Reimbursement

Job summary

Sodexo is seeking a Senior Technical Support Manager to lead technology projects for new unit openings and to oversee enterprise systems. This role is remote near a major U.S. airport with 30-50% travel across North America, driving operational excellence and collaboration across teams.

You will manage operational monitoring, scheduling, and incident response while guiding a skilled technical team and contributing to financial processes and change management initiatives.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 years of management experience.
• 5 years related experience in IT operations.
• Experience with Ivanti, AutoSys and ticketing systems.

Responsibilities

• Lead technology projects for new unit openings.
• Oversee monitoring, scheduling, and administration of enterprise systems.
• Collaborate across teams to ensure stability and performance.
• Drive continuous improvement and financial discipline in IT operations.

Skills

IT operations leadership

Project management

Analytical thinking

Stakeholder communication

Education

Bachelor's degree or equivalent experience

Tools

Ivanti

AutoSys

Ticketing systems

Job description

Join our Healthcare Mobilization Team as a Senior Technical Support Manager. Lead technology projects for new unit openings, work remotely near a major U.S. airport, and travel 30-50% across North America.

Lead new business openings, bid support, financial analysis, and technology implementation using project management tools. Drive savings, compliance, measurable improvement, and operational success through strong collaboration.

About the job

Step into a pivotal leadership role where you’ll shape the future of IT operations and ensure stability, efficiency, and excellence across enterprise systems. You’ll guide strategic initiatives, lead a high-performing team, and manage mission-critical processes that directly impact organizational success.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range:

$115940 per year - $150040 per year

Incentive Eligibility:

Eligible to participate in Sodexo’s incentive plan and earn variable compensation in addition to base salary

What’s in it for you

• Lead operations with ownership of enterprise system monitoring, scheduling, and administration to keep business running smoothly
• Establish and maintain clear communication channels to keep stakeholders informed of system health and service performance
• Drive operational excellence through quality control processes, data-driven reporting, and continuous improvement initiatives
• Play a critical role in financial operations by overseeing job scheduling and close processes, ensuring accuracy and timeliness
• Champion change management strategies that support modernization and scalability across the organization
• Manage licensing, budgets, and staffing to support long-term efficiency and compliance
• Build and mentor a skilled technical team, empowering them to deliver high- impact support and innovation

What you’ll bring

• Proven leadership in IT operations, with the ability to manage enterprise systems and lead teams in a fast-paced environment
• Project management capabilities with a track record of delivering scalable, efficient solutions across complex systems
• Sharp analytical and critical thinking skills to troubleshoot issues, solve problems proactively, and drive continuous improvement
• Excellent communication skills to effectively engage cross-functional stakeholders and document operational processes
• Experience with Ivanti, AutoSys, and ticketing systems, with a strong understanding of monitoring, scheduling, and incident management tools

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 5 years
• Related Experience: 5 years

What we offer

Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.