Senior IT Operations Analyst

Conduent; New York (NY); Remote; USD 75,000 - 97,000; Full time

Benefits offered by this job

Remote Work

Flexible Working

Health & Welfare Benefits

Paid Training

Job summary

Conduent is seeking a Senior IT Operations Analyst to oversee production support, incident, problem, change, and release management for government payment platforms. You will ensure stability, availability, and compliance in regulated, high-availability environments and lead cross-functional teams to drive continual improvement.

The role emphasizes ownership, strong organizational skills, and collaboration with security and product teams, including after-hours on-call support and adherence to

Qualifications

• 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments.
• Experience with ITIL processes, including incident, problem, change, and release management.
• Analyze complex technical issues and communicate them effectively to both technical and non-technical audiences.
• Lead and perform effectively in high-pressure environments while maintaining composure and sound decision-making.
• Knowledge of software delivery lifecycles, operational quality standards, and regulatory expectations.

Responsibilities

• Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule.
• Maintaining comprehensive operational documentation to support process consistency and compliance requirements.
• Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability.
• Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently.
• Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards.
• Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines.
• Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources.
• Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions.
• Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools.
• Collaborating with product teams to support development initiatives that improve operational efficiency and reliability.
• Supporting release readiness and operational acceptance activities with cross-functional stakeholders.
• Maintaining compliance with corporate training, time attestation, and internal governance requirements.
• Providing after-hours on-call support and responding to operational escalations as needed.

Skills

IT Operations

Incident Management

Change Management

Problem Management

Release Management

Communication

Leadership

Documentation

Education

Bachelor’s degree

Job description

Senior IT Operations Analyst

Do you enjoy leading IT operations that support mission-critical government payment systems?

Are you experienced managing incident response, operational processes, and system stability within regulated or high-availability environments?

About the Role

The Senior IT Operations Analyst serves as a key subject matter expert overseeing operational processes, production support, and service delivery for government payment platforms. This role ensures the stability, availability, and compliance of critical payment systems by leading day-to-day operations, coordinating cross-functional teams, and driving continual improvement across incident, problem, change, and release management.

The ideal candidate is highly organized, demonstrates strong ownership, and brings deep experience in IT operations within regulated or high-availability environments.

Responsibilities

• Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule.
• Maintaining comprehensive operational documentation to support process consistency and compliance requirements.
• Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability.
• Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently.
• Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards.
• Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines.
• Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources.
• Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions.
• Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools.
• Collaborating with product teams to support development initiatives that improve operational efficiency and reliability.
• Supporting release readiness and operational acceptance activities with cross-functional stakeholders.
• Maintaining compliance with corporate training, time attestation, and internal governance requirements.
• Providing after-hours on-call support and responding to operational escalations as needed.
• Demonstrating the organization’s core values in all operational activities and leadership behaviors.

Requirements

• Demonstrate 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments.
• Apply experience with ITIL processes, including incident, problem, change, and release management.
• Analyze complex technical issues and communicate them effectively to both technical and non-technical audiences.
• Lead and perform effectively in high-pressure environments while maintaining composure and sound decision-making.
• Utilize knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations.
• Demonstrate strong organizational, leadership, and communication skills.
• Earn a bachelor’s degree in Computer Science, MIS, Business Administration, or a related field (preferred).
• Demonstrate experience in financial services or government payment environments (preferred).

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You: We offer perks and rewards designed to support you:

Health & Welfare Benefits

• Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Join Us

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.
• With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself.

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (74,690 – 97,000).

Conduent Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Equal Opportunity

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accessibility

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy.