Senior IT Operations Analyst

Conduent; United States; Remote; USD 75,000 - 97,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Retirement Savings

Employee Discounts

Career Growth Opportunities

Paid Training

Paid Time Off

Great Work Environment

Job summary

Conduent seeks a Senior IT Operations Analyst to lead production support for government payment platforms, ensuring stability, availability, and regulatory compliance through incident, problem, change, and release management.

You will coordinate cross-functional teams, drive process improvements, and oversee on-call support, documentation, and SOC readiness, with emphasis on clear communication and data hygiene.

Qualifications

• 8+ years of IT Operations, Production Support, or IT Project Management in enterprise environments.
• Experience with ITIL processes: incident, problem, change, and release management.
• Analyze complex technical issues and communicate them effectively to technical and non-technical audiences.
• Bachelor’s degree in Computer Science, MIS, or related field preferred.
• Experience in financial services or government payment environments preferred.

Responsibilities

• Oversee daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule.
• Maintain comprehensive operational documentation to support process consistency and compliance requirements.
• Implement, maintain, and monitor quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability.
• Partner with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently.
• Facilitate clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards.
• Collaborate with security teams to ensure vulnerabilities are addressed per CISO policies and timelines.
• Lead major incident response efforts, including managing incident bridge calls and timely resource engagement.
• Participate in problem management reviews, synthesize learnings, and drive corrective and preventive actions.
• Develop impact statements, maintain operational records, and ensure data hygiene across tools.
• Collaborate with product teams to support development initiatives that improve operational efficiency and reliability.
• Support release readiness and operational acceptance activities with cross-functional stakeholders.
• Maintain compliance with corporate training, time attestation, and governance requirements.
• Provide after-hours on-call support and respond to escalations as needed.
• Demonstrate the organization’s values in all activities and leadership behaviors.

Skills

ITIL processes

Incident management

Problem management

Change management

Release management

Leadership

Communication skills

Stakeholder management

Education

Bachelor's degree in Computer Science, MIS, Business Administration or related field

Job description

Senior IT Operations Analyst

Do you enjoy leading IT operations that support mission-critical government payment systems? Are you experienced managing incident response, operational processes, and system stability within regulated or high-availability environments?

About the Role

The Senior IT Operations Analyst serves as a key subject matter expert overseeing operational processes, production support, and service delivery for government payment platforms. This role ensures the stability, availability, and compliance of critical payment systems by leading day-to-day operations, coordinating cross-functional teams, and driving continual improvement across incident, problem, change, and release management.

The ideal candidate is highly organized, demonstrates strong ownership, and brings deep experience in IT operations within regulated or high-availability environments.

Responsibilities

• Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule.
• Maintaining comprehensive operational documentation to support process consistency and compliance requirements.
• Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability.
• Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently.
• Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards.
• Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines.
• Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources.
• Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions.
• Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools.
• Collaborating with product teams to support development initiatives that improve operational efficiency and reliability.
• Supporting release readiness and operational acceptance activities with cross-functional stakeholders.
• Maintaining compliance with corporate training, time attestation, and internal governance requirements.
• Providing after-hours on-call support and responding to operational escalations as needed.
• Demonstrating the organization’s core values in all operational activities and leadership behaviors.

Requirements

• Demonstrate 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments.
• Apply experience with ITIL processes, including incident, problem, change, and release management.
• Analyze complex technical issues and communicate them effectively to both technical and non-technical audiences.
• Lead and perform effectively in high-pressure environments while maintaining composure and sound decision-making.
• Utilize knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations.
• Demonstrate strong organizational, leadership, and communication skills.
• Earn a bachelor’s degree in Computer Science, MIS, Business Administration, or a related field (preferred).
• Demonstrate experience in financial services or government payment environments (preferred).

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits:Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings:Robust programs to help you secure your financial future.
• Employee Discounts:Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities:Paths for advancement within a global organization.
• Paid Training:Learn while you earn with award-winning learning platforms.
• Paid Time Off:Competitive PTO packages to help you recharge.
• Great Work Environment:Join an award-winning culture that values diversity and inclusion.

Join Us

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself.

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (74,690 – 97,000)