IT Operations Associate II (US Only)

Conduent; United States; Remote; USD 32,000 - 41,600; Full time

Benefits offered by this job

Career Growth Opportunities

Great Work Environment

Health insurance coverage

Paid time off (PTO)

Job summary

Conduent is seeking an IT Operations Associate II to ensure workflows meet SLA requirements and provide support for major clients in financial and health sectors. Responsibilities include handling level 1 and 2 support, troubleshooting, and effective communication with teams.

Qualifications involve at least 2 years of IT experience, strong analytical abilities, and proficiency with Windows Servers and Microsoft applications. The role offers flexible remote work, and the estimated salary ranges from $32,000 to $41,600.

Qualifications

• At least 2 years of experience in IT related fields.
• Ability to manage changes in procedures and requirements.
• Flexibility to cover for teammates when needed.

Responsibilities

• Creation, follow up and communication of incidents.
• Act as a liaison between business and technical teams.
• Identify recurring issues to resolve permanently.

Skills

Analytical thinking

Attention to detail

Communication skills

Microsoft applications

Troubleshooting

Tools

Windows Servers

Outlook

Microsoft Teams

Microsoft Excel

Microsoft SharePoint

Job description

Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

IT Operations Associate II (US Only)

About the Role

The IT Operations Associate II position is part of the IT support team ensuring that our process workflows work as expected to meet SLA requirements for our print mail business line which supports major clients in the financial and health business, among others to fulfill their communications requirements with their clients. This position is responsible for level 1 and 2 support, serving as point of contact for issue resolution, both by itself and in coordination with other teams. Following operational procedures, privacy policies and good communication and continuous improvement is a must.

Work Schedule

Wednesday to Sunday from 4pm - 1am ET

Responsibilities

• Creation, follow up and communication of incidents
• Ability to remain calm and with attention to detail under time pressure situations
• Consistency in monitoring and procedure follow up and execution
• Applying technical know-how to assess and troubleshoot issues
• Act as liaison between business and technical teams
• Identify recurring issues to address and resolve permanently

Requirements

• At least 2 years of experience in IT related fields, support, infrastructure, or development is preferred
• Fundamental analytical and conceptual thinking skills
• Good technical skills with Windows Servers
• Competency in Microsoft applications including Outlook, Teams, Word, Excel, SharePoint
• Experience troubleshooting issues between multiple applications/servers in a given workflow
• Willing to learn new software tools and procedures
• Adaptability to manage changes in procedures and requirements
• Flexibility to cover for other teammates when needed
• Excellent communication skills to acknowledge, follow up and close issues and cooperate with teammates and other teams in a timely manner

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:

• Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You

Perks and rewards designed for you:

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

• Bring your authentic self to work
• Grow and thrive, both personally and professionally
• Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $32,000 ($15.38/hr) - $41,600 ($20/hr)