Senior IT Operation Engineer

Tencent Americas; Palo Alto (CA); On-site; USD 122,000 - 256,000; Full time

Job summary

A leading global technology company is seeking a Senior IT Operation Engineer in Palo Alto. This role involves managing IT services, ensuring operational efficiency, and enhancing the user experience through service delivery and IT process improvement. Candidates should have a strong background in IT operations and asset management, with excellent communication and problem-solving skills. The position offers a competitive salary and opportunities for professional growth in a fast-paced environment.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Qualifications

• 7+ years of experience in IT operations.
• Experience with onboarding processes and access management tools.
• Proficiency in Windows and macOS environments.

Responsibilities

• Track and manage IT hardware assets, including procurement and lifecycle management.
• Ensure smooth operation of IT infrastructure and provide technical support.
• Work with HR for streamlined onboarding and offboarding processes.

Skills

IT asset management

IT service management

problem-solving

communication

interpersonal skills

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

Jira

Job description

Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.

Job Summary:

We are seeking an experienced Senior IT Operation Engineer to join our team. The ideal candidate will be responsible for managing IT services, overseeing IT operations, and handling onboarding and offboarding processes. This role requires strong technical expertise, operational efficiency, and the ability to provide excellent IT services to support business needs.

Key Responsibilities:

• IT Hardware Asset Management: Track, manage, and maintain IT hardware assets, including procurement, inventory control, lifecycle management, and decommissioning.
• IT Operations Support: Ensure the smooth operation of IT infrastructure, including servers, networks, and end-user computing devices.
• Onboarding & Offboarding: Manage the IT provisioning and de-provisioning process for employees, including account creation, hardware allocation, and access management.
• Service Delivery & Support: Provide technical support to end users, troubleshoot IT issues, and ensure timely resolution through IT service management processes.
• IT Process Improvement: Develop and implement best practices for IT operations, ensuring compliance with company policies and industry standards.
• Collaboration & Coordination: Work closely with HR, IT Security, and other teams to streamline IT-related processes and improve user experience.
• Vendor & Supplier Management: Coordinate with external vendors for IT equipment procurement, service agreements, and maintenance contracts.
• Documentation & Reporting: Maintain accurate IT asset records, operational logs, and generate reports as needed.
• Security & Compliance: Ensure IT systems and processes comply with company security policies and regulatory requirements.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 7+ years of experience in IT operations, service delivery, or a similar role.
• Strong knowledge of IT asset management, IT service management (ITSM), and IT operations best practices.
• Experience with onboarding/offboarding processes and identity/access management tools.
• Proficiency in managing Windows and macOS environments, networking fundamentals, and enterprise IT infrastructure.
• Familiarity with ITSM tools such as ServiceNow, Jira, or similar platforms.
• Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication and interpersonal skills to collaborate with cross-functional teams.
• ITIL certification is a plus.

Preferred Qualifications:

• Experience working in a global IT environment.
• Knowledge of automation tools for IT operations.
• Familiarity with cloud-based IT infrastructure (AWS, Azure, Google Workspace, etc.).

The base pay range for this position in the state(s) above is $122,400.0 to $255,600.0 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Technology, Information and Internet and Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

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