Senior IT & Network Operations Lead - Hybrid

ARC by ChargeItSpot; Philadelphia (Philadelphia County); Hybrid; USD 110,000 - 160,000; Full time

Job summary

ARC by ChargeItSpot in Philadelphia seeks an IT & Network Operations Manager to own the day-to-day reliability of internal IT systems, Locker System connectivity, and security operations. This hands-on role bridges internal IT, device fleet, and enterprise client environments, demanding deep networking expertise and strong operations leadership.

You will lead network provisioning, security controls, and vendor coordination while maintaining scalable deployment practices in a hybrid work setup.

Qualifications

• 5+ years of progressive experience in IT operations, systems administration, or enterprise networking.
• Strong working knowledge of enterprise networking fundamentals: Wi-Fi, ethernet, TCP/IP, VLANs, firewall rule coordination, and hands-on troubleshooting in complex client environments.
• Demonstrated experience troubleshooting network connectivity in distributed or field environments such as distribution centers, warehouses, and retail.
• Hands-on experience with IT access management, SaaS administration (Google Workspace, Slack, Atlassian), and end-user device lifecycle management.
• Experience supporting security operations tasks to implement controls for frameworks such as PCI-DSS, SOC 2, or ISO 27001.
• Strong communication skills, with the ability to translate technical requirements clearly for non-technical stakeholders.
• Bachelor's degree in Information Technology, Computer Science, Networking, or a related field, or equivalent practical experience.

Responsibilities

• Serve as ARC's internal networking expert for ARC Locker System connectivity across Wi-Fi, ethernet, and cellular environments.
• Troubleshoot and resolve network communication issues in varied field environments, including retail stores, warehouses, and distribution centers.
• Coordinate pre-install network discovery with Operations Project Managers and validate connectivity post-deployment.
• Support router provisioning, signal validation, and cellular failover for deployed locker systems, maintaining knowledge of Peplink/InControl fleet.
• Collaborate with the SRE team to investigate and resolve systemic field failures related to connectivity and server communications.
• Develop and maintain installation standards, network checklists, and troubleshooting runbooks for scalable deployments.
• Own ARC's security operations execution, including user access lifecycle and phishing program coordination.
• Support the Information Security Program's audits and controls relevant to IT operations.
• Manage day-to-day corporate IT operations: provisioning, helpdesk triage, SaaS access, and issue resolution.
• Administer core collaboration tools (Google Workspace, Slack, Jira, Confluence) and manage IT access provisioning and revocation.
• Oversee laptop/peripheral lifecycle management, including procurement, configuration, inventory, and retirement.
• Maintain CloudAlly backup services for Google Workspace and day-to-day IT vendor relationships.

Skills

Networking fundamentals

IT operations

Security operations tasks

Strong communication

Education

Bachelor's degree in Information Technology, Computer Science, Networking, or related field

Tools

Peplink/InControl

Google Workspace

Slack

Jira

Confluence

Cloud platforms (Google Cloud Platform)

New Relic

Job description

ARC by ChargeItSpot in Philadelphia seeks an IT & Network Operations Manager to own the day-to-day reliability of internal IT systems, Locker System connectivity, and security operations. This hands-on role bridges internal IT, device fleet, and enterprise client environments, demanding deep networking expertise and strong operations leadership.

You will lead network provisioning, security controls, and vendor coordination while maintaining scalable deployment practices in a hybrid work setup.