Field Technology Operations Leader

ARC by ChargeItSpot; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Health Care FSA

401k with matching

Paid time off

Hybrid work environment

Job summary

ARC by ChargeItSpot, headquartered in Philadelphia, seeks a hands-on Program Manager to own the health of deployed hardware fleet and translate field observations into product improvements. You’ll bridge field operations, product, and engineering to ensure devices are functional and productive.

You’ll work in a hybrid setup with periodic travel to client sites, collaborate with IT and field teams, and drive cross-functional initiatives from install to deployment while shaping our hardware

Qualifications

• 3+ years of experience remotely managing a fleet of hardware products.
• 1+ years on a cross-functional team translating operational needs into technical product improvements.
• Hands-on experience with hardware products that have mechanical and electrical components.
• Comfortable using power tools and performing physical hardware installation and troubleshooting.
• Experience with project management tools and methodologies.

Responsibilities

• Translate field observations into actionable hardware and software improvements.
• Coordinate with the IT & Network Operations Manager on client network requirements during installs; escape connectivity issues that require client IT engagement.
• Ensure ARC units connect reliably to client networks at installation — WiFi, ethernet, cellular, and hardwired configurations.
• Work alongside the Head of Field Services to keep the fleet functional; step in as an advanced technical resource when standard support isn’t enough.
• Partner with Product and Engineering to investigate and resolve systemic field failures, working directly with SRE and developers.
• Manage hardware and software testing in the field and document findings in a structured way that drives prioritization.
• Build and maintain dashboards that track fleet health and surface issues before they become client problems.
• Use data to prioritize field issues and communicate trade‑offs clearly to internal stakeholders.

Skills

Remote fleet management

Cross-functional collaboration

Hardware troubleshooting

Power tool proficiency

Project management tools

Education

Bachelor's degree in a technical field

Tools

Jira

Trello

Job description

ARC by ChargeItSpot, headquartered in Philadelphia, seeks a hands-on Program Manager to own the health of deployed hardware fleet and translate field observations into product improvements. You’ll bridge field operations, product, and engineering to ensure devices are functional and productive.

You’ll work in a hybrid setup with periodic travel to client sites, collaborate with IT and field teams, and drive cross-functional initiatives from install to deployment while shaping our hardware