Senior Enterprise Networking & IT Operations Lead

Chargeitspot, LLC.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

ARC is seeking an IT operations and networking specialist to oversee connectivity for ARC Locker System deployments across Wi‑Fi, ethernet, and cellular networks. You will work with Fortune 500 client IT teams to ensure firewall rules and VLAN configurations align with security and performance requirements.

The role requires 5+ years in IT operations or enterprise networking, strong communication skills, and experience with Google Workspace, Jira, Confluence, and security controls.

Qualifications

• 5+ years of progressive experience in IT operations, systems administration, or enterprise networking.
• Strong working knowledge of enterprise networking fundamentals: Wi‑Fi, ethernet, TCP/IP, VLANs, firewall rule coordination, and hands-on troubleshooting in complex client environments.
• Demonstrated experience troubleshooting network connectivity in distributed or field-based environments such as distribution centers, warehouses, and retail.
• Hands-on experience with IT access management, SaaS administration (Google Workspace, Slack, Atlassian), and end-user device lifecycle management.
• Experience supporting security operations tasks to implement controls for frameworks such as PCI-DSS, SOC 2, or ISO 27001.

Responsibilities

• Serve as ARC's primary internal networking expert for ARC Locker System connectivity across Wi-Fi, ethernet, and cellular environments, working directly with enterprise client IT teams on firewall, VLAN, and connectivity requirements.
• Troubleshoot and resolve network communication issues in varied field environments, including retail stores, warehouses, and distribution centers.
• Coordinate pre-install network discovery and validate connectivity post-deployment with client IT teams and Operations PMs.
• Support router provisioning, signal validation, and cellular failover for deployed locker systems; maintain knowledge of router fleet.
• Develop and maintain installation standards, network checklists, and troubleshooting runbooks for repeatable deployments.
• Manage day-to-day corporate IT operations: employee device provisioning, helpdesk triage, SaaS access administration.

Skills

Enterprise networking

SaaS administration

IT operations

Security operations

Communication skills

Education

Bachelor's degree

Tools

Google Workspace

Jira

Confluence

Slack

Peplink/InControl

CloudAlly

Job description

ARC is seeking an IT operations and networking specialist to oversee connectivity for ARC Locker System deployments across Wi‑Fi, ethernet, and cellular networks. You will work with Fortune 500 client IT teams to ensure firewall rules and VLAN configurations align with security and performance requirements.

The role requires 5+ years in IT operations or enterprise networking, strong communication skills, and experience with Google Workspace, Jira, Confluence, and security controls.