Senior IT Manager

pomelocare; United States; Remote; USD 165,000 - 195,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Equity grant

401(k)

Paid parental leave

Remote work

Vacation policy

Job summary

PomeloCare seeks an experienced IT leader to direct the IT support function for a fully remote, scaling healthcare organization serving women and families. You will blend people management with hands-on ownership of identity, devices, and the productivity stack.

Reporting to engineering leadership, you will build and guide a distributed team, manage vendor relationships, and partner with security on HIPAA/SOC2/HITRUST controls while driving a culture of service excellence.

Qualifications

• 7+ years in IT support or operations.
• 2+ years managing a team.
• Strong customer service and cross-functional communication.
• Comfort interfacing with executives and handling sensitive requests.
• Hands-on expertise with Okta, Google Workspace, Slack, and Apple device management tools.

Responsibilities

• Hire, coach, and develop a distributed IT support team.
• Handle complex escalations and set technical standards.
• Own roadmap for identity, devices, and productivity tools.
• Manage vendor relationships, procurement, and renewals.
• Identify and automate repetitive IT processes.
• Oversee onboarding/offboarding at scale across a distributed workforce.
• Partner with Security on HIPAA, SOC2, HITRUST controls.

Skills

Okta

Google Workspace

Slack

Apple device fleets

Kandji/Jamf

Tools

Iru (Kandji)

Job description

Role overview

A fully remote leadership opportunity for an experienced IT leader to direct and develop the IT support function at a scaling virtual healthcare organization serving women and families across pregnancy, postpartum, pediatrics, and related care. Reporting to engineering leadership, this role blends people management with hands‑on technical ownership across identity, devices, and the broader productivity stack. The position is open to candidates based anywhere in the continental United States.

Responsibilities

• Hire, coach, and develop a distributed team of IT support engineers, including performance management and growth planning
• Remain hands‑on by handling the most complex escalations and setting the technical standard for the team
• Own the roadmap for core IT systems, including identity and access, device management, Google Workspace, Slack, and the broader SaaS environment
• Manage vendor relationships, procurement, and renewals, eliminating redundant tooling to keep the stack efficient
• Identify and automate repetitive IT processes to free up team capacity
• Run smooth onboarding and offboarding workflows at scale across a distributed workforce
• Partner with the Security team on controls supporting HIPAA, SOC2, and HITRUST certifications

Requirements

• 7+ years of experience in IT support or operations, with at least 2 years managing a team
• Proven track record building and leveling up high‑performing teams
• Player‑coach mentality with strong customer service and cross‑functional communication skills
• Comfortable interfacing with executives and handling sensitive requests with discretion
• Deep hands‑on expertise with Okta, Google Workspace, Slack, and Apple device fleets managed via tools like Iru (formerly Kandji) or Jamf

Nice to have

• Experience scaling an IT function at a fast‑growing startup
• Background in healthcare environments where HIPAA and protected health data are part of daily operations
• InfoSec or security background
• Hands‑on SOC2 or HITRUST experience implementing controls or gathering audit evidence
• Familiarity with compliance automation platforms such as Vanta or Drata

Benefits and work setup

• Comprehensive health, dental, and vision coverage for employees and their families
• High‑deductible health plan options with HSA, plus FSA availability
• Equity grant participation and a 401(k) program
• Competitive vacation policy and 16 weeks of paid parental leave
• Fully remote work within the continental United States
• Expected base salary range of $165,000–$195,000, plus equity eligibility