Senior IT Systems Administrator

Swooped; United States; Remote; USD 90,000 - 135,000; Full time

Job summary

Swooped is seeking a hands-on Senior IT Systems Administrator to own day-to-day operations of its remote internal technology environment, supporting a distributed workforce.

You will manage Google Workspace, SaaS apps, IAM, device lifecycle, SSO/MFA, and IT asset management, partnering with Security to uphold HIPAA privacy and compliance.

This role blends troubleshooting with building scalable systems, documenting runbooks, and driving IT initiatives like migrations and centralized inventories.

Qualifications

• 5–8+ years of progressive experience in corporate IT and systems administration.
• Experience leading complex IT projects or migrations end-to-end.
• Advanced hands-on Google Workspace and broad SaaS administration.
• Experience with IAM, SSO, MFA, and privileged access.
• Experience with MDM/endpoint management for distributed workforces.
• Excellent troubleshooting on macOS and Windows devices, SaaS apps and accounts.
• Experience hardware procurement, remote deployment, inventory, and recovery.
• Ability to automate admin tasks with scripting or integrations.
• Strong communication with nontechnical stakeholders.
• Bachelor’s degree in IT, CS, or related field.

Responsibilities

• Own and optimize administration for Google Workspace, Anthropic, and other enterprise SaaS platforms; establish administration standards, inventories of tools, licenses, and runbooks.
• Manage end‑to‑end IT provisioning, access modifications, and deprovisioning for employees and contractors; administer SSO, MFA, RBAC, and privileged accounts; lead access reviews with Security.
• Direct the lifecycle of company laptops and equipment, including purchasing, remote deployment, inventory, recovery, and replacement; manage MDM solutions across a distributed workforce.
• Serve as the senior escalation contact for hardware, OS, SaaS, and access issues; establish intake and tracking; analyze incidents to prevent recurrence.
• Lead IT initiatives: OneDrive-to-Google Drive migration, roll out company‑wide MDM, centralized asset inventories, lifecycle workflows, and support Zendesk and AI integrations.
• Operationalize identity, access, and endpoint controls; support audit evidence collection, access reviews, and incident escalations; support HIPAA and PHI-related tech controls.

Skills

Google Workspace administration

SaaS administration

Identity & access management

SSO

MFA

Endpoint management

MDM

Troubleshooting

Documentation

Project ownership

Education

Bachelor’s degree in IT, CS, or related field

Tools

Google Workspace

Zendesk

MDM solutions

OneDrive migration

Job description

A fully remote telehealth organization is seeking a hands‑on, highly organized Senior IT Systems Administrator to own the day‑to‑day operation of its internal technology environment. Serving a distributed workforce, this role acts as the primary owner of employee‑facing IT operations, including hardware, SaaS applications, account provisioning, onboarding and offboarding, technical support, and IT asset management.

This position balances hands‑on troubleshooting with building scalable, well‑documented systems and repeatable processes. Working in close partnership with the Senior Security Engineer, the role operationalizes day‑to‑day administrative controls to support organizational security, privacy, and compliance requirements.

• Title: Senior IT Systems Administrator
• Location: United States
• Work Arrangement: Remote
• Employment Type: Full time

Key Responsibilities

• IT Systems & SaaS Administration: Own and optimize administration for Google Workspace, Anthropic, and other enterprise SaaS platforms; establish administration standards, maintain authoritative inventories of tools, licenses, and system owners, and create durable technical documentation and runbooks.
• Identity, Access & Lifecycle Management: Manage end‑to‑end IT provisioning, access modifications, and deprovisioning for employees and contractors; administer SSO, MFA, role‑based access, and privileged accounts; and lead operational access reviews in partnership with Security.
• Device & Endpoint Management: Direct the complete lifecycle of company laptops and equipment, including purchasing, configuration, remote deployment, shipping, inventory, recovery, and replacement; select, implement, and manage mobile device management (MDM) solutions across a distributed workforce.
• Support & Service Operations: Serve as the senior escalation contact for complex hardware, operating system, SaaS, and access issues; establish an organized intake and tracking process; analyze recurring incidents to resolve root causes; and deliver clear, responsive support to nontechnical colleagues.
• Infrastructure & Project Execution: Lead foundational IT initiatives, including completing a OneDrive-to-Google Drive migration, rolling out company‑wide MDM, establishing centralized asset and license inventories, standardizing lifecycle workflows, and supporting Zendesk and AI‑related technical integrations.
• Security & Compliance Alignment: Operationalize approved identity, access, and endpoint controls; support audit evidence collection, access reviews, and incident escalations; and maintain operational practices supporting HIPAA and healthcare data protection requirements without owning the broader security or compliance program.

Qualifications

• 5 - 8+ years of progressive experience in corporate IT, IT administration, systems administration, or comparable roles, including substantial independent ownership of business‑critical systems.
• Demonstrated experience leading complex IT projects or migrations from assessment through implementation, adoption, and documentation.
• Advanced hands‑on Google Workspace administration and broad SaaS administration experience.
• Strong working knowledge of identity and access management, SSO, MFA, privileged access, and employee account lifecycle controls.
• Experience selecting, implementing, or significantly improving MDM/endpoint management for a distributed workforce.
• Excellent troubleshooting across macOS and/or Windows devices, SaaS applications, accounts, and connectivity.
• Experience managing hardware procurement, remote deployment, inventory, and recovery.
• Ability to automate or streamline repetitive administrative work using platform‑native tools, scripting, or integrations.
• Independent prioritization, project ownership, sound judgment, clear documentation, and effective communication with nontechnical stakeholders.
• Bachelor’s degree in IT, computer science, or related field, or equivalent relevant professional experience.

Preferred Qualifications

• Experience in healthcare, telehealth, or another regulated environment, including familiarity with HIPAA and PHI‑related technology controls.
• Experience building or maturing internal IT operations at a growing startup.
• Experience migrating Microsoft 365/OneDrive environments to Google Workspace/Drive.
• Experience with endpoint security tooling, access reviews, audit evidence, and incident‑response coordination.
• Experience with Zendesk, technical integrations, enterprise AI administration, and IT vendor management.