Senior IT Infrastructure & End-User Support Lead

Myriad360

Ohio

On-site

USD 85,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Unlimited PTO

Incentive compensation plans for all

Company-funded 401k contributions

Zero-cost employer-covered health ins

Job summary

Myriad360 is seeking a Senior Infrastructure and End User Support Consultant based in Ohio to lead technical escalations and own customer environments. You will guide junior technicians, manage end-user compute, identity, and core infra services, and contribute to automation, projects, and improvements within a managed services portfolio.

Responsibilities include designing Windows images, administering M365/AD/Azure, and supporting VDI and remote access.

Qualifications

Bachelor’s degree in Information Technology or related field, or equivalent practical experience.
6+ years of experience supporting enterprise infrastructure and end-user compute environments.
Strong hands-on experience with Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, Teams, OneDrive, Intune, Microsoft Endpoint Manager, and identity management.
Experience building, deploying, and maintaining Windows workstation images, automated deployment solutions, endpoint configuration standards, and software packaging processes.
Proven ability supporting Windows 10/11, macOS, endpoint security platforms, patch management solutions, and device lifecycle management.

Responsibilities

Serve as a senior escalation point for infrastructure and end-user compute issues, guiding Level 1 and Level 2 technicians and ensuring timely resolution.
Act as the technical owner for assigned customer environments, supporting end-user compute, identity, virtualization, and core infrastructure services.
Design, build, deploy, and maintain Windows endpoint images, deployment standards, application packaging, and automated provisioning processes.
Administer and support Microsoft 365, Active Directory, Azure AD/Entra ID, Exchange Online, Teams, OneDrive, and identity-related technologies.
Manage endpoint platforms and lifecycle operations including hardware standards, procurement recommendations, imaging, deployment, patching, refresh programs, and asset management.
Support and troubleshoot VDI, remote access solutions, and modern workplace technologies.
Assist with administration and troubleshooting of Windows Server, VMware, storage, backup, and related infrastructure platforms impacting customer environments.
Ensure all incidents, requests, changes, and project work are accurately documented within ServiceNow, including technical findings, root cause analysis, and knowledge transfer details.
Develop and maintain technical documentation including SOPs, build guides, imaging procedures, architecture diagrams, and customer-specific support runbooks.
Participate in infrastructure projects including server deployments, migrations, Microsoft 365 initiatives, onboarding activities, and technology refresh efforts.
Coordinate with vendors, hardware manufacturers, software providers, and third-party partners to resolve complex technical issues.
Identify recurring issues, recommend service improvements, and drive automation and standardization efforts across customer environments.