Senior IT Support Specialist

Telemetry Today LLC; Los Angeles (CA); Presencial; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Hermeus in Los Angeles is seeking a Senior IT Support Specialist to serve as the hands-on technical anchor for daily IT operations, owning endpoint management, identity and endpoint security. You will resolve escalated issues, mentor junior staff, and drive automation with PowerShell to replace one-off fixes.

Based on-site at our LA office, you will collaborate with Cyber, Networking, and People teams and travel to other Hermeus sites as needed to support projects and operations.

Formación

• Senior IT support experience with hands-on operational focus.
• Willingness to travel to other Hermeus sites for projects and operations.
• On-site role based in Los Angeles with flexible shift coverage.

Responsabilidades

• Serve as the hands-on technical anchor for daily IT operations.
• Resolve escalated issues and mentor junior staff.
• Automate manual processes with PowerShell and drive repeatable fixes.

Conocimientos

PowerShell scripting

Endpoint management

Identity management

Endpoint security

Mentoring juniors

Herramientas

Active Directory

Endpoint security tools

Descripción del empleo

As a Senior IT Support Specialist, you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. We are looking for someone who does not just close tickets buteliminatesthe work behind them, automating manual processes with PowerShell, replacing one-off fixes with repeatable procedures, and maturing how IToperatesas we scale. You will partner closely with our Cyber, Networking, and People teams on work that crosses team boundaries.

This role reports to the IT Service Desk Manager and is based on site at our Los Angeles office. Two shifts are available, 7:00am to 4:00pm or 9:00am to 6:00pm, with flexibility based on team coverage. Candidates are expected to travel to other Hermeus sites to support projects and operations.