Senior IT Help Desk Technician - Remote & Training

CGS Federal (Contact Government Services); New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Observance of State/

Job summary

CGS seeks a Senior Help Desk Technician to fulfill Level 1 & 2 Help Desk support for end users in the EOUSA environment. The role covers software/hardware installation, account administration, and incident management, with a focus on ITIL-aligned processes and proactive reporting.

The candidate will join CGS's Help Desk team, working to deliver reliable support to senior management, attorneys, and staff, while participating in training and knowledge sharing to enhance service delivery.

Qualifications

• Adobe Connect or online meeting setup experience (1 year+).
• ITIL Foundations certification.
• Active DOD clearance Level 6 Public Trust or above.

Responsibilities

• Provide Level 1 and 2 help desk support for EOUSA users.
• Install and configure software/hardware and manage user accounts.
• Create and update ITIL-aligned incident logs and reports.
• Produce proactive reports and assist with inventory management.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup

End-user training

Procedural documentation

Creation of spreadsheets/databases

Job description

CGS seeks a Senior Help Desk Technician to fulfill Level 1 & 2 Help Desk support for end users in the EOUSA environment. The role covers software/hardware installation, account administration, and incident management, with a focus on ITIL-aligned processes and proactive reporting.

The candidate will join CGS's Help Desk team, working to deliver reliable support to senior management, attorneys, and staff, while participating in training and knowledge sharing to enhance service delivery.