Senior IT Help Desk & Systems Support — Mentorship & Growth

Courser; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401k match

Flexible PTO

Gym reimbursement

Amazon Prime reimbursement

Paid certifications

Job summary

Courser in Phoenix, Arizona is seeking an experienced IT Support Services II to provide advanced technical support and mentorship in a dynamic environment. The role involves managing IT systems, solving complex technical issues, and contributing to IT projects. Courser offers a competitive benefits package including medical, dental, 401k match, and flexible PTO. This position is ideal for candidates with 3-5 years of IT support experience and a bachelor's degree in a related field.

Qualifications

• 3-5 years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of operating systems (Windows, Linux, macOS) and enterprise applications.
• Experience with networking concepts, including TCP/IP and VPN configurations.

Responsibilities

• Provide second-tier support for escalated hardware/software issues.
• Assist in IT system administration and management.
• Monitor IT systems for performance and security.

Skills

Technical Support

Troubleshooting

Mentorship

Problem-Solving

Communication Skills

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

JIRA

Zendesk

ConnectWise

Job description

Courser in Phoenix, Arizona is seeking an experienced IT Support Services II to provide advanced technical support and mentorship in a dynamic environment. The role involves managing IT systems, solving complex technical issues, and contributing to IT projects. Courser offers a competitive benefits package including medical, dental, 401k match, and flexible PTO. This position is ideal for candidates with 3-5 years of IT support experience and a bachelor's degree in a related field.