Senior IT Help Desk & Systems Support — Mentorship & Growth

Courser; Greenville (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits package including medical, dental, vision, and life insurance

401k match

Flexible PTO

Gym reimbursement

Paid certifications

Learning and development programs

Job summary

Courser is seeking an IT Support Services II in Greenville, South Carolina, to provide advanced technical support and system administration. The candidate will troubleshoot complex IT issues, mentor junior staff, and participate in IT projects. A Bachelor's degree in Computer Science or related field, alongside 3-5 years of experience, is required. The role offers a competitive benefits package including 401k match, flexible PTO, gym reimbursements, and paid certifications.

Qualifications

• 3-5 years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of operating systems and enterprise applications.
• Experience with networking concepts such as TCP/IP and VPN configurations.

Responsibilities

• Provide second-tier support for hardware, software, and network-related issues.
• Assist in the administration and management of IT systems.
• Document IT support processes and configurations.

Skills

Technical support

Troubleshooting

Mentorship

System Administration

User Support

Documentation

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

JIRA

Zendesk

ConnectWise

AWS

Azure

VMware

Hyper-V

Job description

Courser is seeking an IT Support Services II in Greenville, South Carolina, to provide advanced technical support and system administration. The candidate will troubleshoot complex IT issues, mentor junior staff, and participate in IT projects. A Bachelor's degree in Computer Science or related field, alongside 3-5 years of experience, is required. The role offers a competitive benefits package including 401k match, flexible PTO, gym reimbursements, and paid certifications.