Senior IT Help Desk Specialist (TS/SCI)

Expression Networks; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401k matching

Medical/dental/vision insurance

Education reimbursement up to $10,000/yr

Complimentary life insurance

Generous rollover PTO and 11 days of holiday leave

Onsite gym facility

Commuter Benefits Plan

In-office Cold Brew Coffee

Job summary

Expression Networks is seeking reliable Help Desk Specialists in Washington, D.C., to support the Department of Commerce under NTIA. You will provide Tier II and III IT support, manage incident resolutions, and ensure a high-quality end-user experience in a classified setting.

Candidates must have a bachelor's degree in IT or related field, at least 5 years of experience, and possess strong technical troubleshooting skills. Benefits include competitive salaries, 401k matching, and education reimbursement up to $10,000 yearly.

Qualifications

• Minimum of 5 years of IT help desk or technical support experience.
• Strong understanding of hardware/software troubleshooting methodologies.
• Proven ability to provide excellent customer service and resolve technical issues efficiently.

Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance.
• Diagnose and troubleshoot hardware, software, networking, and system issues.
• Manage and prioritize service tickets to ensure timely resolution.

Skills

Technical troubleshooting skills

Customer service

Attention to detail

Active Directory

Microsoft Windows

Microsoft Office Suite

Education

Bachelor’s Degree in Information Technology or related field

Tools

Cisco networking equipment

Ticket management systems

Job description

Expression Networks is seeking reliable Help Desk Specialists in Washington, D.C., to support the Department of Commerce under NTIA. You will provide Tier II and III IT support, manage incident resolutions, and ensure a high-quality end-user experience in a classified setting.

Candidates must have a bachelor's degree in IT or related field, at least 5 years of experience, and possess strong technical troubleshooting skills. Benefits include competitive salaries, 401k matching, and education reimbursement up to $10,000 yearly.