Security-Cleared IT Deskside Support (Tier II/III)

Hatchit; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k matching

PPO and HDHP medical/dental/vision insurance

Education reimbursement

Complimentary life insurance

Generous PTO and holiday leave

Onsite office gym access

Commuter Benefits Plan

Job summary

Hatchit is seeking a reliable Help Desk Specialist in Washington, D.C. to support the Department of Commerce. You will provide Tier II and III IT support services, manage incident resolution, and ensure exceptional end-user experiences in a classified environment.

The ideal candidate must possess an active security clearance, have a Bachelor's Degree in IT or a related field, and at least 5 years of experience in technical support. Attractive benefits include 401k matching and comprehensive health insurance.

Qualifications

• Active Secret or Top Secret / SCI clearance required.
• Minimum of 5 years experience in IT help desk or technical support.
• Strong understanding of hardware/software troubleshooting methodologies.

Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance.
• Diagnose and troubleshoot hardware, software, networking, and system issues.
• Manage and prioritize service tickets to ensure timely resolution.

Skills

Technical support

Customer service

Hardware troubleshooting

Software troubleshooting

Ticket management

Active Directory

VPN

Education

Bachelor's Degree in Information Technology or related field

Tools

Microsoft Windows

Microsoft Office Suite

Cisco networking equipment

Job description

Hatchit is seeking a reliable Help Desk Specialist in Washington, D.C. to support the Department of Commerce. You will provide Tier II and III IT support services, manage incident resolution, and ensure exceptional end-user experiences in a classified environment.

The ideal candidate must possess an active security clearance, have a Bachelor's Degree in IT or a related field, and at least 5 years of experience in technical support. Attractive benefits include 401k matching and comprehensive health insurance.