Deskside & Systems Support Pro — Secret Clearance

Creative Solutions Services, LLC; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Matching 401K

Tuition and professional developmentRe

FSA/DCA options

Job summary

IBSS Corp. is seeking a Deskside Support Specialist in Washington, DC, to provide Tier 2/3 technical support and hands-on system administration for NTIA users under the ISCOM contract. The role covers on-premises and cloud environments, solving complex issues and maintaining secure workstation configurations.

The selected candidate will work with IT operations and cybersecurity teams to ensure services remain stable and compliant with NTIA IT policies. U.S.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field OR equivalent combination of education and experience.
• Minimum of 3 years of progressive IT experience providing Tier 2/3 deskside or systems support.
• U.S. Citizenship required.
• Active Secret clearance.
• Proficiency in Windows and macOS operating systems, including imaging, deployment, and troubleshooting.
• Experience supporting users and systems in enterprise and/or federal environments.
• Familiarity with on-premises Active Directory and cloud identity services such as Azure AD.
• Strong understanding of networking fundamentals and endpoint connectivity troubleshooting.
• Working knowledge of endpoint and system management tools such as MECM, Intune, or Jamf.
• Ability to manage multiple tasks and priorities while maintaining attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide Tier 2/3 technical support for end users, resolving complex hardware, software, and network-related issues.
• Perform system administration tasks for both on-premises and cloud-based systems, including account provisioning, group policy management, and permissions updates.
• Support the installation, configuration, and maintenance of Windows and macOS workstations, ensuring systems remain patched and compliant.
• Troubleshoot and resolve escalated service tickets related to authentication, performance, and connectivity issues.
• Manage and track service requests using ITSM tools such as ServiceNow, Remedy, or Jira.
• Assist with endpoint management, software deployment, and system imaging through MECM, Intune, or Jamf.
• Collaborate with network and systems administrators to support infrastructure-related incidents and service restoration efforts.
• Monitor and maintain endpoint and system health using standard performance and security monitoring tools.
• Support cloud-based user services such as Microsoft 365, Azure Active Directory, and SharePoint Online.
• Document procedures, fixes, and lessons learned to enhance team efficiency and knowledge sharing.
• Participate in after-hours or emergency response rotations as needed.
• Deliver exceptional customer service and represent IBSS with professionalism.

Skills

End-user support

Tier 2/3 support

Windows

macOS

Active Secret clearance

US citizenship

Active Directory/Azure AD

MECM/Intune/Jamf

ServiceNow/Remedy/Jira

Networking basics

Communication skills

Education

Bachelor's degree in IT/CS or equivalent

Tools

MECM

Intune

Jamf

ServiceNow

Remedy

Jira

Azure AD

Active Directory

Job description

IBSS Corp. is seeking a Deskside Support Specialist in Washington, DC, to provide Tier 2/3 technical support and hands-on system administration for NTIA users under the ISCOM contract. The role covers on-premises and cloud environments, solving complex issues and maintaining secure workstation configurations.

The selected candidate will work with IT operations and cybersecurity teams to ensure services remain stable and compliant with NTIA IT policies. U.S.