Senior IT Help Desk Specialist - Healthcare Tech Support

Wallowacountychamber; Oregon, Northern (WI, KY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Wallowa Memorial Hospital is seeking an experienced, service-oriented ITS Senior Help Desk Specialist to join our Information & Technology Services team.

In this role, you will serve as a first line of technical support for physicians and hospital staff, providing responsive and professional assistance with computer systems, software applications, network connectivity, printers, peripherals and other technology needs.

Qualifications

• Five (5) years of current demonstrated skills and experience providing technical support in a large corporate environment.
• Comprehensive knowledge of Microsoft Windows desktop operating systems, Microsoft Office, O365 and Exchange Online environments.
• Excellent written and verbal communication skills with the ability to communicate technical information effectively to non-technical users.

Responsibilities

• Responding to phone calls, emails and support tickets to troubleshoot and resolve end-user technology issues
• Configuring, deploying, maintaining and troubleshooting desktop and laptop computers, tablets, smartphones, printers and other peripherals
• Managing and supporting Microsoft O365, Exchange Online, Windows Active Directory, Group Policy, DNS, DHCP, .NET and IIS
• Configuring and troubleshooting wired and wireless network connections, remote access and VPN connections
• Performing computer hardware repairs, upgrades, imaging, software deployment and security patching
• Providing technical support for the Providence Epic EMR system, including local computers, peripherals and network connectivity
• Utilizing Epic reporting tools and developing custom reports and dashboards as needed
• Working collaboratively with Informatics to support end-user Epic issues and submit Providence technical support tickets
• Installing and maintaining antivirus and malware protection and addressing identified security threats
• Supporting Avaya telephone systems, including analog, digital and VOIP technologies
• Maintaining accurate technical support documentation and hardware and software inventories
• Providing basic computer and software training to users as needed
• Participating in an after-hours and weekend on-call rotation
• Assisting the ITS Director and Network Systems Administrator with additional technology needs and projects as assigned

Skills

Help desk

Windows OS

O365

Active Directory

Epic EMR

Networking basics

VMware

Tools

Exchange Online

DNS/DHCP

Job description

Wallowa Memorial Hospital is seeking an experienced, service-oriented ITS Senior Help Desk Specialist to join our Information & Technology Services team.

In this role, you will serve as a first line of technical support for physicians and hospital staff, providing responsive and professional assistance with computer systems, software applications, network connectivity, printers, peripherals and other technology needs.