ITS Help Desk Specialist

Wallowacountychamber; Oregon, Northern (WI, KY); Hybrid; USD 36,000 - 47,000; Full time

Job summary

Wallowa Memorial Hospital and Medical Clinics is seeking an ITS Help Desk Specialist to be the first point of contact for physicians, clinic and hospital staff requiring technical assistance. You will diagnose and resolve hardware, software, network and peripheral issues to ensure continuous care in a rural healthcare environment.

The role demands strong communication, problem-solving and organizational skills, with on-call responsibilities and a commitment to safeguarding patient data.

Qualifications

• Proven IT support experience, preferably in healthcare.
• Strong troubleshooting and problem-solving with attention to detail.
• Excellent written and verbal communication for diverse users.
• Organized to manage multiple tasks in a fast-paced environment.
• Able to work independently and with teams.
• Familiarity with Windows, Office, basic networking, and common apps.
• Experience with helpdesk ticketing systems and remote tools preferred.
• Maintain confidentiality of sensitive hospital data.

Responsibilities

• Provide first-level support for computer hardware, software, network, printer and peripheral issues.
• Troubleshoot and resolve problems using remote desktop tools or in-person assistance.
• Respond to helpdesk tickets and document issues and solutions in the tracking system.
• Escalate unresolved issues to appropriate ITS personnel when necessary.
• Set up, configure and install workstations, printers, phones and related equipment.
• Educate users on proper use of technology tools and software applications.
• Maintain confidentiality and security of sensitive hospital data and systems.
• Assist with system upgrades, software rollouts and departmental IT projects.
• Participate in on-call rotation or after-hours support as required.
• Continuously expand knowledge in a complex healthcare IT environment.

Skills

IT support

Troubleshooting

Customer service

Communication skills

Windows

Office Suite

Networking basics

Remote support tools

Ticketing systems

Education

High School Diploma or equivalent

Tools

Helpdesk ticketing systems

Remote desktop tools

Windows OS

Office Suite

Networking basics

Job description

Status: Full-Time

Schedule: Days + On-Call

Category: Information Technologies Department: Information & Technology Services Status: Full-Time Schedule: Days + On-Call Description:

At Wallowa Memorial Hospital and Medical Clinics, we value compassion, respect and integrity in all that we do. As a member of our team, you can expect a fulfilling career alongside like-minded professionals who are dedicated to delivering premier care to the residents of Wallowa County.

We treat every employee like a valued member of the family and offer an exciting opportunity to contribute to a nationally recognized, world-class healthcare facility. Wallowa Memorial has been named one of the Top 20 Critical Access Hospitals in the nation and honored as a Top Place to Work in Healthcare for 6 consecutive years.

JOB SUMMARY:

The ITS Help Desk Specialist serves as the first point of contact for physicians, clinic and hospital staff in need of technical assistance. This position is responsible for diagnosing and resolving hardware, software, network and peripheral issues via phone, email, remote access or in person. The ideal candidate is a problem-solver with excellent communication skills, capable of prioritizing multiple tasks in a fast-paced, professional healthcare environment. The role is critical in supporting daily operations and maintaining continuity of care through reliable IT systems.

Responsibilities Include:

• Provide first-level support for computer hardware, software, network, printer and peripheral issues
• Troubleshoot and resolve problems using remote desktop tools or in-person assistance
• Respond to helpdesk tickets and document issues and solutions in the tracking system
• Escalate unresolved issues to appropriate ITS personnel when necessary
• Set up, configure and install workstations, printers, phones and related equipment
• Educate users on proper use of technology tools and software applications
• Maintain confidentiality and security of sensitive hospital data and systems
• Assist with system upgrades, software rollouts and departmental IT projects
• Participate in on-call rotation or after-hours support as required
• Continuously expand knowledge in a complex healthcare IT environment

If you're a tech-savvy problem solver with a passion for customer service and supporting critical healthcare technology, we’d love to hear from you! Join us in delivering reliable IT solutions that help power premier healthcare in our rural community.

ITS Help Desk Specialist - Job Description

QUALIFICATIONS:

• Proven experience in IT support or a related technical role, preferably in a healthcare setting
• Strong troubleshooting and problem-solving skills with a keen attention to detail
• Excellent written and verbal communication skills to effectively support users with varying levels of technical knowledge
• Highly organized with the ability to manage multiple tasks and prioritize in a fast-paced environment
• Ability to work independently as well as collaboratively with other team members and departments
• Familiarity with Microsoft Windows, Office Suite, basic networking and common software applications
• Experience with helpdesk ticketing systems and remote support tools preferred
• Demonstrated professionalism, discretion and the ability to maintain confidentiality at all times
• Passion for providing compassionate customer service across diverse populations
• Ability to meet the physical and functional requirements outlined in the job description
• High School Diploma or equivalent required
• Must successfully pass a criminal background check and reference checks

EEOC/ACCOMMODATION STATEMENT:

Wallowa County Health Care District is a drug and alcohol-free workplace and an Equal Opportunity Employer. All offers of employment are contingent upon the successful completion of background and drug screenings. Please note that we adhere to federal guidelines regarding prohibited substances, including those that may be legal under state law.

Applicants who require a reasonable accommodation during the application or recruitment process are encouraged to contact the Human Resources Department for assistance.

Paper applications may be obtained at Wallowa Memorial Hospital.

Salary Range: $28.58 + DOE + On-Call Differentials

Additional Postings available from Wallowa Memorial Hospital