ITS Help Desk Specialist

Wallowa Memorial Hospital; Enterprise (OR); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Job summary

Wallowa Memorial Hospital is seeking an ITS Help Desk Specialist to be the first point of contact for physicians, clinic and hospital staff needing IT assistance. You will diagnose and resolve hardware, software, network and peripheral issues via phone, email, remote access or in person.

The role emphasizes strong communication, ticket documentation, and teamwork within the Information & Technology Services group to maintain reliable IT systems for patient care in a rural community.

Qualifications

• Proven IT support experience, preferably in healthcare.
• Strong troubleshooting and communication skills.
• Excellent organization and the ability to manage multiple tasks.
• Ability to work independently and with teams.
• Familiarity with Windows, Office Suite, basic networking.
• Experience with helpdesk ticketing systems and remote support tools.

Responsibilities

• Provide first-level hardware, software, network, printer and peripheral support.
• Troubleshoot issues using remote desktop tools or in person.
• Respond to helpdesk tickets; document issues and solutions.
• Escalate unresolved issues to ITS staff as needed.
• Set up, configure and install workstations, printers, phones and related equipment.
• Educate users on proper use of technology tools and software.
• Maintain confidentiality and security of hospital data.
• Assist with system upgrades and IT projects.
• Participate in on-call rotation or after-hours support.
• Continuously expand knowledge in healthcare IT environment.

Skills

IT support

Troubleshooting

Communication

Organization

Teamwork

Windows

Office 365

Networking

Remote support

Helpdesk

Education

High School Diploma or equivalent

Tools

Ticketing systems

Remote support tools

Job description

Status: Full-Time

Schedule: Days + On-Call

Category: Information Technologies

Department: Information & Technology Services

Description

At Wallowa Memorial Hospital and Medical Clinics, we value compassion, respect and integrity in all that we do. As a member of our team, you can expect a fulfilling career alongside like-minded professionals who are dedicated to delivering premier care to the residents of Wallowa County.

We treat every employee like a valued member of the family and offer an exciting opportunity to contribute to a nationally recognized, world-class healthcare facility. Wallowa Memorial has been named one of the Top 20 Critical Access Hospitals in the nation and honored as a Top Place to Work in Healthcare for 6 consecutive years.

JOB SUMMARY

The ITS Help Desk Specialist serves as the first point of contact for physicians, clinic and hospital staff in need of technical assistance. This position is responsible for diagnosing and resolving hardware, software, network and peripheral issues via phone, email, remote access or in person. The ideal candidate is a problem-solver with excellent communication skills, capable of prioritizing multiple tasks in a fast-paced, professional healthcare environment. The role is critical in supporting daily operations and maintaining continuity of care through reliable IT systems.

Responsibilities Include:

• Provide first-level support for computer hardware, software, network, printer and peripheral issues
• Troubleshoot and resolve problems using remote desktop tools or in-person assistance
• Respond to helpdesk tickets and document issues and solutions in the tracking system
• Escalate unresolved issues to appropriate ITS personnel when necessary
• Set up, configure and install workstations, printers, phones and related equipment
• Educate users on proper use of technology tools and software applications
• Maintain confidentiality and security of sensitive hospital data and systems
• Assist with system upgrades, software rollouts and departmental IT projects
• Participate in on‑call rotation or after‑hours support as required
• Continuously expand knowledge in a complex healthcare IT environment

If you're a tech-savvy problem solver with a passion for customer service and supporting critical healthcare technology, we’d love to hear from you! Join us in delivering reliable IT solutions that help power premier healthcare in our rural community.

ITS Help Desk Specialist - Job Description

QUALIFICATIONS

• Proven experience in IT support or a related technical role, preferably in a healthcare setting
• Strong troubleshooting and problem-solving skills with a keen attention to detail
• Excellent written and verbal communication skills to effectively support users with varying levels of technical knowledge
• Highly organized with the ability to manage multiple tasks and prioritize in a fast-paced environment
• Ability to work independently as well as collaboratively with other team members and departments
• Familiarity with Microsoft Windows, Office Suite, basic networking and common software applications
• Experience with helpdesk ticketing systems and remote support tools preferred
• Demonstrated professionalism, discretion and the ability to maintain confidentiality at all times
• Passion for providing compassionate customer service across diverse populations
• Ability to meet the physical and functional requirements outlined in the job description
• High School Diploma or equivalent required
• Must successfully pass a criminal background check and reference checks

EEOC/ACCOMMODATION STATEMENT

Wallowa County Health Care District is a drug and alcohol-free workplace and an Equal Opportunity Employer. All offers of employment are contingent upon the successful completion of background and drug screenings. Please note that we adhere to federal guidelines regarding prohibited substances, including those that may be legal under state law.

Applicants who require a reasonable accommodation during the application or recruitment process are encouraged to contact the Human Resources Department for assistance.

Paper applications may be obtained at Wallowa Memorial Hospital.

Salary Range: $28.58 + DOE + On-Call Differentials

Posted: 09/01/2026