Senior IT Help Desk Specialist

Xavier University of Louisiana

New Orleans (LA)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Job summary

Xavier University of Louisiana invites applications for a Technical Support Specialist II to join the Xavier Ochsner College of Medicine. This role supports the help desk and technical staff across UNIX, Linux, Mac OS, and Windows environments, diagnosing issues, researching solutions, and documenting resolutions for follow-up.

Strong customer service and communication skills are essential. Reporting to the Director of Operations for Technology Administration, the position emphasizes teamwork,

Qualifications

High school diploma with certifications, Associate Degree, or Bachelor’s degree in Computer Science or closely related degree.
7-12 years’ experience in helpdesk and technology support.
Technically savvy with a solid understanding of networks and technology infrastructure.
Must have written and interpersonal skills essential when communicating with clients.

Responsibilities

Fields incoming help desk requests from end users via telephone and online work orders in a courteous and timely manner.
Documents end user information and issue details for resolution tracking.
Installs and configures computer systems and applications.

Skills

Help desk experience

Strong communication

Written and oral communication

Team collaboration

Prioritization under pressure

Education

Associate Degree

Bachelor’s degree in Computer Science or closely related field

Tools

UNIX

Linux

Mac OS

Windows

Job description

Strong customer service and communication skills are essential. Reporting to the Director of Operations for Technology Administration, the position emphasizes teamwork,

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