Senior IT Help Desk Lead – Onsite Support (Philadelphia)

Julius Silvert, Inc; Philadelphia (Philadelphia County); In loco; USD 75.000 - 95.000; Tempo pieno

Descrizione del lavoro

Julius Silvert is seeking a Senior Help Desk Analyst to lead day-to-day IT support for our Philadelphia operation, ensuring zero downtime for office and warehouse staff.

The role oversees hardware/software issues, ticketing, and AD/Microsoft 365 administration with a focus on a logistics/distribution environment. You will mentor junior staff, develop training materials, and coordinate with network engineers and vendors to maintain systems.

Competenze

• 4+ years of hands-on IT Help Desk or Desktop Support experience in a logistics, manufacturing, or distribution setting.
• Strong knowledge of Windows OS and Microsoft 365 administration; familiarity with Active Directory and basic networking (TCP/IP, DNS, DHCP).
• Experience supporting warehouse hardware like Zebra printers and RF scanners is highly preferred.

Mansioni

• Serve as the senior escalation point for internal IT hardware, software, and network connectivity issues.
• Provision, configure, and maintain user workstations, mobile devices, warehouse barcode scanners, and shipping printers.
• Manage the IT ticketing queue and ensure requests are prioritized, documented, and resolved within SLAs.
• Administer user accounts, permissions, and security settings across Active Directory, Microsoft 365, and internal platforms.
• Identify recurring IT issues and develop proactive solutions, scripts, or training documentation to reduce ticket volume.
• Collaborate with network engineers and external vendors to maintain local IT infrastructure.
• Perform additional technical and administrative duties to ensure continuous business operations.

Conoscenze

IT Help Desk

Customer service

Windows OS

Microsoft 365

Active Directory

Networking basics

Warehouse equipment (Zebra printers,RF

Strumenti

Zebra printers

RF scanners

Descrizione del lavoro

Julius Silvert is seeking a Senior Help Desk Analyst to lead day-to-day IT support for our Philadelphia operation, ensuring zero downtime for office and warehouse staff.

The role oversees hardware/software issues, ticketing, and AD/Microsoft 365 administration with a focus on a logistics/distribution environment. You will mentor junior staff, develop training materials, and coordinate with network engineers and vendors to maintain systems.