Senior IT Help Desk Lead - Onsite (Mon-Fri), Logistics

Julius Silvert, Inc.

Philadelphia (Philadelphia County)

On-site

USD 65,000 - 85,000

Full time

14 days+

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Job summary

Julius Silvert in Philadelphia, PA is seeking a Senior Help Desk Analyst to lead daily IT support for our onsite staff and warehouse team. You will resolve complex hardware and software issues, manage tickets, and ensure zero downtime across locations.

The role requires 4+ years in IT help desk, strong Windows/M365/AD skills, and experience with warehouse devices like Zebra printers and RF scanners. Excellent customer service and urgency are essential.

Qualifications

4+ years of hands-on experience in IT Help Desk or Desktop Support, preferably within a logistics, manufacturing, or distribution setting.
Expertise in Windows OS, Microsoft 365 administration, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
Experience troubleshooting specialized warehouse equipment (e.g., Zebra printers, RF scanners) is highly preferred.
Strong customer service orientation with a sense of urgency and the ability to remain calm under pressure.

Responsibilities

Serve as senior escalation point for internal IT hardware, software, and network issues.
Provision, configure, and maintain user workstations, mobile devices, warehouse barcode scanners, and shipping printers.
Manage the IT ticketing queue, ensuring all requests are prioritized, documented, and resolved within SLAs.
Administer user accounts, permissions, and security settings across Active Directory, Microsoft 365, and internal platforms.
Identify recurring IT issues and develop proactive solutions, scripts, or training documentation to reduce ticket volume.
Collaborate with network engineers and external vendors to maintain the local IT infrastructure.
Perform additional technical and administrative duties as needed to ensure continuous business operations.