Senior Help Desk Analyst - IT Support Lead (Onsite MD)

NightDragon Acquisition Corp.; College Park (MD); On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Unlimited PTO

Paid holidays

Parental leave

Home technology stipend

Job summary

IonQ is seeking a HelpDesk Technician III to join a cross‑functional team at our College Park HQ. You will provide end‑user support for 1,100+ global users, maintain IT hardware and software, and configure devices, AV systems, and mobile tools.

You will also mentor Tier I/II staff and contribute to knowledge base documentation. The role requires a bachelor's in IT or equivalent experience, 3+ years in a similar role, and proficiency with Jira/Confluence/Slack/Zoom.

Qualifications

• Bachelor's degree in IT or equivalent experience.
• 3+ years of IT support in a helpdesk role.
• Experience with ITSM tools like Jira.
• Experience with IDP/MDM concepts and deployments.
• Experience supporting SAS apps and collaboration tools (Jira, Confluence, Slack, Zoom).
• Strong interpersonal and teamwork skills.

Responsibilities

• Provide comprehensive IT support to 1,100+ users globally.
• Resolve end-user issues via phone, chat, and in-person.
• Configure and deploy desktop hardware, software, and peripherals.
• Set up audiovisual equipment for meetings and earnings calls (Zoom).
• Maintain Neat Audio Visual equipment in offices.
• Support C-level executives in Bothell and College Park offices.
• Train and mentor Tier I/II HelpDesk technicians.
• Handle escalated complex issues and document resolutions.
• Develop and maintain technical documentation and processes.

Skills

IT support

ITSM tools

Team player

Education

Bachelor’s degree in IT

Tools

Jira

Confluence

Slack

Zoom

Parallels

VMware

CrowdStrike

Job description

IonQ is seeking a HelpDesk Technician III to join a cross‑functional team at our College Park HQ. You will provide end‑user support for 1,100+ global users, maintain IT hardware and software, and configure devices, AV systems, and mobile tools.

You will also mentor Tier I/II staff and contribute to knowledge base documentation. The role requires a bachelor's in IT or equivalent experience, 3+ years in a similar role, and proficiency with Jira/Confluence/Slack/Zoom.