Senior IT Help Desk Lead — DoD Healthcare Ops

Galapagos Federal Systems LLC.; Honolulu (HI); Vor Ort; USD 55.000 - 62.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Flexible Spending Accounts

401(k)

PTO

Parental Leave

Military Differential

Tuition reimbursement

Paid federal holidays

Zusammenfassung

Galapagos Federal Systems LLC in Hawaii seeks a Senior IT Help Desk Representative to support DoD healthcare operations within a large military hospital environment. You will provide advanced technical support, ensuring the reliability, functionality, and security of hardware, software, and IT systems, while coordinating with senior technical staff for mission success.

Responsibilities include diagnosing issues, configuring equipment, managing user accounts, handling tickets, maintaining

Qualifikationen

• Minimum of 5 years IT support experience, preferably in enterprise, military, or DoD environments.
• Experience installing, configuring, maintaining, and troubleshooting computer hardware, OS, software, and peripherals.
• Experience using ITSM platforms and ticketing systems to document, track, and resolve issues.
• Knowledge of network account administration and basic troubleshooting.
• Familiar with DoD IT policies and cybersecurity awareness requirements.
• Ability to document technical procedures and support end-user technology needs.

Aufgaben

• Provide technical support for daily IT operations in a military healthcare environment.
• Diagnose and resolve hardware, software, OS, and network issues to minimize downtime.
• Install, configure, maintain, and support computers, printers, scanners, peripherals, and approved software.
• Manage user accounts, including creation, modifications, access troubleshooting, and training requirements.
• Respond to support requests via phone, email, and on-site assistance with timely resolution.
• Document, track, prioritize, and resolve service requests using IT ticketing systems.

Kenntnisse

Tier III clearance

5+ years IT support

Hardware & OS troubleshooting

ITSM platforms

Account administration

DoD policies

Technical documentation

Security-conscious support

Ausbildung

High School Diploma or GED

IAT Level I (DoD 8570/8140)

Tools

ServiceNow

Jobbeschreibung

Galapagos Federal Systems LLC in Hawaii seeks a Senior IT Help Desk Representative to support DoD healthcare operations within a large military hospital environment. You will provide advanced technical support, ensuring the reliability, functionality, and security of hardware, software, and IT systems, while coordinating with senior technical staff for mission success.

Responsibilities include diagnosing issues, configuring equipment, managing user accounts, handling tickets, maintaining