Senior IT Help Desk & Exec Systems Administrator

Nelson Connects; Concord (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Nelson Connects is seeking a skilled Help Desk Support Level 2/3 to join our IT team. You will administer AD, Azure AD, Microsoft 365, and hybrid/dedicated systems while supporting desktops, laptops, and mobile devices.

The role includes confidential executive-level support and collaboration with peers to maintain security and reliability. You will also assist with system monitoring, patch management, and documentation of SOPs.

Qualifications

• 7–10 years of IT support experience preferred.
• Working knowledge of Windows Server, Active Directory, Azure AD, and Microsoft 365.
• Familiarity with networking technologies, including firewalls, switches, and wireless access points.
• Professional certifications (CompTIA, Microsoft MCP/MCSE, Cisco, JAMF) are a plus.
• Employment is contingent upon a background check.

Responsibilities

• Administer Active Directory, EntraID AD, Microsoft 365, and Hyper-V (Newstar).
• Setup and troubleshoot desktops, laptops, mobile devices, and peripherals.
• Train users in desktop publishing, Microsoft Office, and Adobe Acrobat PDF’s.
• Provide operational support for enterprise systems (Office 365, SharePoint, OneDrive, InTune, Teams).
• Support security, printing, and video systems; monitor performance and apply patches.
• Document technical configurations and SOPs; setup audiovisual and conferencing equipment.
• Travel on-site to remote offices as needed (Reno, Las Vegas).

Skills

Windows Server

Active Directory

Azure AD

Microsoft 365

Networking

Troubleshooting

Communication

Tools

Verkada

Meraki

Axis

Sophos

Brivo

KIP

Job description

Nelson Connects is seeking a skilled Help Desk Support Level 2/3 to join our IT team. You will administer AD, Azure AD, Microsoft 365, and hybrid/dedicated systems while supporting desktops, laptops, and mobile devices.

The role includes confidential executive-level support and collaboration with peers to maintain security and reliability. You will also assist with system monitoring, patch management, and documentation of SOPs.