Senior IT Help Desk Engineer - ITIL & End-User Training

CGS Federal; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (FSA)

Paid Time Off and holidays

Job summary

CGS Federal is seeking a Senior Help Desk Technician to provide Level 1 and 2 PC support for the EOUSA, including senior management and attorneys. The role covers end-user hardware, software, accounts, and procedural documentation within a government environment.

The candidate will be part of the Help Desk team, responsible for incident logging, reporting, and ITIL-aligned practices, with opportunities for professional growth and a comprehensive benefits package.

Qualifications

• Adobe Connect set-up experience for online meeting centers is required or advantageous.
• ITIL Foundations certification is preferred.
• Change Management experience is desirable.
• Active DoD clearance of Level 6 Public Trust or above is required or preferred.

Skills

Adobe Connect

ITIL Foundations certification

Change Management experience

Active DoD clearance (Public Trust or

Tools

Adobe Connect

Job description

CGS Federal is seeking a Senior Help Desk Technician to provide Level 1 and 2 PC support for the EOUSA, including senior management and attorneys. The role covers end-user hardware, software, accounts, and procedural documentation within a government environment.

The candidate will be part of the Help Desk team, responsible for incident logging, reporting, and ITIL-aligned practices, with opportunities for professional growth and a comprehensive benefits package.