Senior Help Desk Technician — ITIL-Driven IT Support

CGS Federal; Fairfax (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

CGS Federal seeks a Senior Help Desk Technician to support Level 1 & 2 Help Desk services for the EOUSA, handling end‑user PC, email, applications, and conference room setups. The role emphasizes ITIL‑based incident management, reporting, and user training in a government office environment.

The ideal candidate will have ITIL Foundations, prior Adobe Connect experience, and an active DoD clearance. CGS offers comprehensive benefits and opportunities for growth in a collaborative government

Qualifications

• One year or more Adobe Connect or related online meeting center set‑up experience.
• ITIL Foundations certification.
• Change Management experience.
• Active DOD clearance of Level 6 Public Trust or above.

Skills

Backup/Restoration

File Server

User Accounts/Mailbox

Software/Hardware installation

Remote user setup

End-user training

Documentation

Spreadsheets/Databases

ITIL knowledge

Incident logs

Account management forms

Proactive reporting

IT inventories

Desk-side training

Conference room setup

Adobe Connect setup

Education

ITIL Foundations certification

Active DOD clearance (Level 6 Public Trust or above)

Tools

Adobe Connect

Job description

CGS Federal seeks a Senior Help Desk Technician to support Level 1 & 2 Help Desk services for the EOUSA, handling end‑user PC, email, applications, and conference room setups. The role emphasizes ITIL‑based incident management, reporting, and user training in a government office environment.

The ideal candidate will have ITIL Foundations, prior Adobe Connect experience, and an active DoD clearance. CGS offers comprehensive benefits and opportunities for growth in a collaborative government