Senior IT Help Desk Technician II – Government IT

CGS Federal; Dallas (TX); On-site; USD 108,000 - 156,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

CGS Federal seeks a Senior Help Desk Technician II to provide Level 1–2 support for the EOUSA team, including senior management and attorneys, within a Windows-based environment in Dallas, TX. The role emphasizes account administration, software/hardware installation, and hands-on training.

The position requires ITIL-based ticketing, proactive reporting, and close collaboration with government staff. It is a full-time on-site role offering comprehensive benefits and growth opportunities.

Qualifications

• Experience supporting executive offices and ITIL-based ticketing.
• Strong knowledge of ITIL processes and service delivery.
• Experience with conference room AV setups and online meeting tools.
• Adobe Connect setup experience in a corporate environment.
• Ability to create and maintain procedural documentation.

Responsibilities

• Provide Level 1 & 2 help desk support to EOUSA staff and senior leadership.
• Administer user accounts and mailboxes; assist with access control.
• Install software, hardware, and handheld devices; support remote users.
• Deliver end-user training and create user guides and procedures.
• Submit weekly status reports and maintain IT inventories.
• Set up conference and training rooms, including A/V and conferencing equipment.
• Use Adobe Connect and other tools to support online meetings and recording.

Skills

Backup/Restore

File Server

Account/Mailbox

Software install

Hardware install

Remote support

End-user training

Documentation

Spreadsheet/DB tracking

ITIL ticketing

Incident logs

EOUSA environment

Account provisioning

ITIL reporting

Inventory management

Desk-side training

Conference room setup

Adobe Connect setup

Education

Tools

Adobe Connect

Job description

CGS Federal seeks a Senior Help Desk Technician II to provide Level 1–2 support for the EOUSA team, including senior management and attorneys, within a Windows-based environment in Dallas, TX. The role emphasizes account administration, software/hardware installation, and hands-on training.

The position requires ITIL-based ticketing, proactive reporting, and close collaboration with government staff. It is a full-time on-site role offering comprehensive benefits and growth opportunities.