Senior Help Desk Tech - ITIL-Driven Support & Training

CGS Federal; United States; Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health

Dental insurance

Vision insurance

Life Insurance

401k

Flexible Spending Account (FSA)

Paid time off

Descripción de la vacante

CGS seeks a Senior Help Desk Technician to deliver Level 1 & 2 PC assist support for EOUSA. The role supports senior management, attorneys, staff, contractors, and related systems across the EOUSA environment.

We value proactive reporting, ITIL best practices, and training delivery. The position includes desk‑side training, incident logging, and inventory management while leveraging Adobe Connect for online meetings.

Formación

• One year or more Adobe Connect or related online meeting center set‑up experience.
• ITIL Foundations certification
• Change Management experience
• Active DOD clearance of Level 6 Public Trust or above

Responsabilidades

• Provide desktop support to senior management, attorneys, staff and contractors.
• Maintain and update IT inventories (laptops, desktops, printers, etc.).
• Create and maintain procedural documentation and incident logs.
• Produce proactive reports and service level metrics.
• Set up and support conference rooms and online meetings (Adobe Connect).
• Deliver desk‑side training on standard desktop applications and research databases.

Conocimientos

Backup/Restoration

File Server

User Accounts

Software/Hardware install

Remote user support

End-user training

ITIL

Documentation

Reports & SLAs

Inventory management

Conference room setup

Adobe Connect setup

Educación

ITIL Foundations certification

Descripción del empleo

CGS seeks a Senior Help Desk Technician to deliver Level 1 & 2 PC assist support for EOUSA. The role supports senior management, attorneys, staff, contractors, and related systems across the EOUSA environment.

We value proactive reporting, ITIL best practices, and training delivery. The position includes desk‑side training, incident logging, and inventory management while leveraging Adobe Connect for online meetings.