Senior IT Help Desk & End-User Support Lead
Contact Government Services, LLC
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Benefits offered by this job
Job summary
Contact Government Services, LLC seeks a Senior Help Desk Technician to deliver Level 1/2 support for EOUSA in a government environment. You will assist senior management, attorneys, and staff across PC and network-related issues, including conference room setup and remote collaboration tools.
The role emphasizes ITIL‑driven processes, proactive reporting, and accurate ticketing. Candidates should hold ITIL foundations, relevant DoD clearance, and experience with Adobe Connect and meeting
Qualifications
- One year or more Adobe Connect or related online meeting center set‑up experience.
- ITIL Foundations certification.
- Change Management experience.
- Active DOD clearance of Level 6 Public Trust or above.
Responsibilities
- Provide Level 1 & 2 Help Desk support to senior management, attorneys, staff, and contractors.
- Produce proactive reports and ITIL‑driven process improvements.
- Setup and support conference rooms and online meeting sessions (Adobe Connect, audio/video).
- Maintain accurate IT inventories and end‑user accounts per policy.
- Create and update procedural documentation and training materials.
- Submit weekly status reports and contribute to service level reporting.
Skills
Job description
Contact Government Services, LLC seeks a Senior Help Desk Technician to deliver Level 1/2 support for EOUSA in a government environment. You will assist senior management, attorneys, and staff across PC and network-related issues, including conference room setup and remote collaboration tools.
The role emphasizes ITIL‑driven processes, proactive reporting, and accurate ticketing. Candidates should hold ITIL foundations, relevant DoD clearance, and experience with Adobe Connect and meeting
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