Senior IT Help Desk & End-User Support Lead

US Signal; Forks Township (Northampton County); Hybrid; USD 63,000 - 85,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision plans

401(k) retirement plan

Life Insurance

Wellness program

Volunteer time

Casual dress code

Job summary

US Signal is seeking a Sr. Help Desk Analyst to deliver expert support for desktops, laptops, and enterprise systems. You will work with Active Directory, Microsoft 365, Exchange, and VPN, collaborating with System Administrators to resolve escalated issues.

The role emphasizes customer-first service, problem solving, and clear communication in a team that values IT excellence. Hybrid work is available, with a salary range disclosed below.

Qualifications

• Associates degree or 2+ years related experience in information security or computer science.
• 4+ years of desktop configuration and support of MS applications (Windows, Office, Outlook).
• Experience with desktop imaging, inventory, and reporting tools.
• Experience supporting file servers and printers in a Microsoft Active Directory environment.
• Understanding of networking/security technologies (Ethernet, routers, switches, firewalls, VPN).

Responsibilities

• Provide end-user support via phone, email, and ticketing system for PCs, mobile devices, phones, and printers.
• Manage user administration in Active Directory, VPN, Microsoft 365, and Exchange.
• Configure and deploy laptops for new hires; manage cell phone plans and devices.
• Collaborate with System Administrators to escalate issues and support enterprise apps.
• Maintain inventory and asset tracking accuracy.

Skills

Desktop support

Active Directory

VPN

Microsoft 365/Exchange

Networking basics

Education

Associates degree or 2+ years related experience

Tools

Windows

Office/Outlook

antivirus/backup software

VM/ imaging tools

Job description

US Signal is seeking a Sr. Help Desk Analyst to deliver expert support for desktops, laptops, and enterprise systems. You will work with Active Directory, Microsoft 365, Exchange, and VPN, collaborating with System Administrators to resolve escalated issues.

The role emphasizes customer-first service, problem solving, and clear communication in a team that values IT excellence. Hybrid work is available, with a salary range disclosed below.