Senior IT Help Desk Specialist: End-User Support & AD

US Signal; Grand Rapids (MI); Hybrid; USD 63,000 - 85,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision benefits

401(k) retirement plan

Life insurance 100% employer paid

Wellness incentive

Paid volunteer time

Business casual dress code

Job summary

US Signal is seeking a Sr. Help Desk Analyst to provide advanced technical support for end users, including desktops, laptops, phones, and printers. You will collaborate with System Administrators on AD, Exchange, and backup systems to keep teams productive.

The role involves handling tickets, guiding new hires, and maintaining asset inventory in a hybrid office/home environment. A 63–85k salary is offered with bonus eligibility.

Qualifications

• Associates degree or 2+ years of professional experience in Information Security or Computer Science.
• Experience with desktop imaging, inventory, and reporting tools.
• Experience supporting file servers and printers in a Microsoft Active Directory environment.
• Understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN).

Responsibilities

• Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers; act as escalation point for Help Desk Analysts.
• Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange.
• Configure and deploy laptops for new hires; manage cell phone plans and devices; guide new employees through core IT systems.
• Collaborate with System Administrators to resolve escalated technical issues and support enterprise applications.
• Manage inventory, including receiving shipments and maintaining asset records.

Skills

Desktop support

MS applications

Active Directory

Networking basics

Customer service

Education

Associates Degree or 2+ years related experience in Information Security or Computer Science

Tools

Microsoft Exchange

Veeam Backup and Replication

Microsoft 365

VPN

Job description

US Signal is seeking a Sr. Help Desk Analyst to provide advanced technical support for end users, including desktops, laptops, phones, and printers. You will collaborate with System Administrators on AD, Exchange, and backup systems to keep teams productive.

The role involves handling tickets, guiding new hires, and maintaining asset inventory in a hybrid office/home environment. A 63–85k salary is offered with bonus eligibility.