Senior IT ERP Analyst, OTC

Hunter Douglas; Cerritos (CA); On-site; USD 119,000 - 150,000; Full time

Benefits offered by this job

Annual base salary range

Bonus target 25%

401(k) plan with employer matching

Paid parental leave

Wellness programs

Product discounts

Flexible Time Off (FTO)

Job summary

Hunter Douglas is seeking a Senior ERP Analyst to lead SAP S/4HANA OTC design, implementation, and support. You will partner with business stakeholders and IT teams to ensure accurate order-to-cash processes, from sales orders to billing, with robust integration using IDocs, middleware, and APIs.

The role requires deep SAP OTC knowledge, strong data governance, and experience delivering end-to-end solutions in a fast-paced environment. On-site work four days a week from select U.S.

Qualifications

• Minimum 6–8 years of hands-on SAP OTC/SD functional experience, incl. S/4HANA.
• Experience in full-life-cycle SAP implementations (preferably S/4HANA).
• Experience designing and supporting integrations (IDocs, middleware, EDI, APIs).
• Expert knowledge of SAP SD/OTC configuration: orders, pricing, deliveries, billing, credit management.
• Strong understanding of integration concepts and middleware tools (CPI or equivalent).

Responsibilities

• Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data.
• Collaborate with business users and IT/integration teams to gather requirements, configuration needs, and integration requirements (IDocs, middleware, API).
• Design and configure SAP OTC modules and related enhancements, translating requirements into WRICEF specs and enabling end-to-end delivery.
• Drive integration between SAP and external systems using IDoc, EDI or middleware; monitor and resolve interface issues.
• Provide post go-live support: troubleshoot functional and integration issues, perform root-cause analyses, and drive improvements.
• Work with master-data, supply chain and logistics leads to govern material, customer and pricing data for OTC.
• Partner with business process owners to implement continuous improvements using SAP best practices.
• Develop and deliver user training materials and ongoing support to business users.
• Participate in project planning, change control, release management and system governance.
• Other duties as assigned

Skills

SAP S/4HANA OTC

IDocs integration

WRICEF design

OTC master data

Cross-functional collaboration

Education

Bachelor's degree in Information Systems, Computer Science, or related field

Tools

SAP S/4HANA

SAP CPI

EDI / IDoc

APIs / Middleware

CRM integration

Job description

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

We are seeking a highly skilled Senior ERP Analyst to join our IT organization as the functional subject-matter expert for our SAP S/4HANA Order-to-Cash (OTC) processes. In this role, you will focus on designing, implementing, and supporting OTC solutions—spanning order management, fulfillment, billing—and ensuring seamless integration with external systems via IDocs, middleware, and other interfaces. You will partner with business stakeholders, IT integration teams, and external vendors to deliver best-in-class order-to-cash operations that drive efficiency, accuracy, and customer satisfaction.

What you'll do

• Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data.
• Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API).
• Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities.
• Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms; monitor and resolve interface issues, ensure data integrity and consistency.
• Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements.
• Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution.
• Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality.
• Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders.
• Participate in project planning, change control, release management and system governance-ensuring adherence to standards, controls and operational excellence.
• Other duties as assigned

Who you are

• Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline.
• Minimum 6 - 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles; including recent experience in SAP S/4HANA environments.
• Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support.
• Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners).
• Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management.
• Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent)
• Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery.
• Expert analytical, problem-solving and data-integrity skills.
• Expert written and verbal communication skills, able to engage with both technical and business audiences.
• Expert ability to manage multiple priorities and deliver in dynamic, cross-functional environments.
• Expert familiarity with project lifecycle and change management methodologies (testing, cut-over, support).
• Comfortable working onsite 4 days in a week from one of these locations: Broomfield, CO, Salt Lake City, UT, Atlanta, GA, New York, NY, Cerritos, CA.

Preferred / Advantageous

• Experience in a configurable or make-to-order manufacturing environment, or with variant configuration scenarios.
• Exposure to S/4HANA advanced features: Advanced ATP, Fiori apps, BRF+, AIF
• Experience integrating with CRM, e-commerce platforms or trading-partner networks.
• Experience in AI tools and capabilities.
• SAP certification in SD/OTC or S/4HANA.

What's in it for you

• Annual base salary range: $119,000.00 - $150,000.00
• Bonus target range: 25%
• A company culture that prioritizes internal development and professional growth
• Enjoy our Flexible Time Off (FTO) program designed to support work-life balance (excludes new hires in Illinois).
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
The deadline to apply for this position is September 21, 2026