Senior IT Documentation Specialist

Radiant Digital; Providence (RI); On-site; USD 90,000 - 130,000; Full time

Job summary

Radiant Digital is seeking a Senior Technical Writer to develop, optimize, and maintain IT documentation for operations, data center, networking, and support services. The role emphasizes clear, user-focused content and cross-functional collaboration with IT teams and SMEs.

The candidate should translate complex technical processes into accessible material, standardize templates and workflows, and manage documentation lifecycle from creation through retirement.

Qualifications

• Senior-level experience as a technical writer, preferably in IT operations, infrastructure, service management, data center, or networking.

Responsibilities

• Produce, maintain, and improve IT documentation including knowledge base articles, procedures, runbooks, quick references, and SOPs.
• Collaborate with SMEs, technical teams, and service owners to translate complex information into user-focused content.
• Review and update existing documentation for accuracy, consistency, and alignment with current systems.
• Organize content into logical, searchable structures to support knowledge sharing and onboarding.
• Develop and apply standards, templates, naming conventions, and quality controls for IT documentation.
• Ensure documentation is accessible and written in a consistent format for technical and non-technical users.

Skills

Technical writing

Stakeholder interviewing

Editing and proofreading

Content organization

Tools

Documentation platforms

Knowledge management systems

Collaboration tools

Version control workflows

Job description

Radiant Digital is seeking a Senior Technical Writer to develop, optimize, and maintain IT documentation for operations, data center, networking, and support services. The role emphasizes clear, user-focused content and cross-functional collaboration with IT teams and SMEs.

The candidate should translate complex technical processes into accessible material, standardize templates and workflows, and manage documentation lifecycle from creation through retirement.