Senior IT Documentation Specialist - Hybrid/Remote

Talent Groups; Providence (RI); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Talent Groups in Providence, RI seeks a senior Technical Writer to support IT teams by developing, maintaining, and improving clear, accurate technical documentation for operations, support, and knowledge management.

You will collaborate with SMEs to gather and translate complex information, review existing materials for accuracy, and organize content into logical, searchable structures for efficient knowledge sharing and onboarding.

Qualifications

• Senior-level experience as a technical writer in IT operations or networking environments.
• Ability to translate technical information into clear user-focused content.
• Experience with IT service management concepts and ticketing systems.

Responsibilities

• Produce, maintain, and improve IT documentation including knowledge base articles and SOPs.
• Collaborate with SMEs and service owners to gather and translate complex information.
• Review and update existing documentation for accuracy and consistency.
• Organize content into searchable structures to support knowledge sharing and onboarding.
• Develop documentation standards, templates, and quality control practices.
• Ensure documentation is accessible and consistent for technical and non-technical users.

Skills

Technical writing

Interviewing skills

Editing & proofreading

Knowledge management

Tools

Documentation platforms

Version control

Knowledge management systems

Job description

Talent Groups in Providence, RI seeks a senior Technical Writer to support IT teams by developing, maintaining, and improving clear, accurate technical documentation for operations, support, and knowledge management.

You will collaborate with SMEs to gather and translate complex information, review existing materials for accuracy, and organize content into logical, searchable structures for efficient knowledge sharing and onboarding.