AV & Desktop Support Specialist (Contingent II)

Bowie State University; Bowie (MD); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Coverage

Long-term Disability

AD&D Insurance

Paid Sick Leave

Annual Leave

10 Paid Holidays per year

Tuition Remission

Supplemental Retirement

Job summary

Bowie State University is seeking an AV & Desktop Support Specialist to manage front-line and escalated support for classroom, event, and end-user technologies across campus.

The role installs, supports, and troubleshoots audiovisual and collaboration systems, while providing desktop support for Windows and macOS devices and peripherals. Collaboration with multiple teams is essential.

Qualifications

• High school diploma required.
• At least 2 years in desktop/end-user support and 2 years in AV/classroom tech.
• Proficient with Windows 11 and macOS, plus remote support tools.
• Experience with Microsoft Teams or Zoom and room peripherals.
• Strong customer service, communication, and documentation skills.

Responsibilities

• Provide rapid classroom and event space support to minimize downtime.
• Perform AV checks, preventive maintenance, troubleshooting; coordinate vendors.
• Support academic events, including hybrid events, trainings, and temporary AV setups.
• Respond to tickets, diagnose issues, document resolutions and inventory.
• Maintain room documentation and basic user training; suggest improvements.
• Participate in on-call or after-hours support for classroom uptime.

Skills

Desktop support

AV/classroom tech

Windows/macOS

Microsoft Teams/Zoom

Customer service

Education

High School Diploma

Associate’s degree in IT or related field

Tools

Crestron

Biamp

Logitech

Endpoint imaging tools

ITSM practices

Job description

Job Posting:

JR102090 AV & Desktop Support Specialist (Contingent II)(Open)

Department:

Enterprise Support Services, JM

Position Type:

Non-Regular Fixed Term (Fixed Term)

Open Date:

10-23-2026

Close Date:

$56,773

Job Description:

Under general supervision, provides moderately complex support forclients in the use of hardware, software, and network services. TheAV and Desktop Support Specialist provides front-line and escalatedsupport for classroom, event, and end-user technologies acrosscampus. This role installs, supports, and troubleshoots audiovisualand collaboration systems—including presentation equipment,microphones, cameras, projectors, and video conferencingtools—while also delivering desktop support for Windows and macOSdevices, peripherals, and standard applications. The Specialistworks closely with Conference and Event Services, the TV/Streamingteam, Desktop Support, the Service Desk, and Infrastructure.

Responsibilities:

AV, Classroom, and Event Technology Support

• Provide rapid support for classrooms and event spaces tominimize downtime, including displays, audio systems, microphones,control panels, room PCs, and video conferencing tools.
• Perform AV system checks, preventive maintenance,troubleshooting, and basic repairs; coordinate vendors for advancedissues, warranty work, and replacements.
• Support academic and administrative events, including hybridevents, trainings, and temporary AV setups.
• Respond to support requests, diagnose malfunctions, confirmevent logistics, and document issues, resolutions, and systeminventory.
• Maintain room documentation and standard configurations,provide basic user training, and recommend improvements andstandardization opportunities; familiarity with Crestron, Biamp,and Logitech systems preferred.

Desktop and End-User Computing Support

• Provide Tier 2 support for faculty, staff, labs, andclassrooms, resolving hardware, software, and connectivityissues.
• Install, configure, image, and deploy Windows and macOSdevices, apply security baselines, and support commonperipherals.
• Support Microsoft 365, email/calendar, Teams, browsers, andother common academic and administrative applications.
• Manage device lifecycle activities, maintain asset records, anddocument resolutions and knowledge articles.

Service Operations and Customer Experience

• Manage incidents and service requests through the universityticketing system, meet service expectations, and communicate statusclearly.
• Collaborate with Tier 3 teams to resolve complex issues andimplement sustainable fixes.
• Provide basic user training and job aids for AV systems andsupported applications.
• Participate in on-call or after-hours support for classroomuptime and major campus events as assigned.

Minimum Qualifications:

• High School Diploma
• At least 2 years of experience in desktop/end-user support and2 years supporting AV or classroom technology, or equivalentexperience.
• Working knowledge of Windows 11 and macOS, with familiarity introubleshooting tools and remote support methods.
• Experience supporting collaboration tools such as MicrosoftTeams or Zoom and common room peripherals.
• Strong customer service, communication, and documentationskills, and the ability to lift or move AV and computingequipment.

Knowledge, Skills, and Abilities

• Ability to troubleshoot endpoints, peripherals, applications,AV systems, and basic network connectivity.
• Ability to explain technical concepts clearly and provide calm,professional support in time-sensitive settings.
• Strong organizational skills, sound judgment, and the abilityto manage competing priorities.
• Ability to maintain clear documentation and accurate inventoryrecords.
• Commitment to accessibility, inclusive service, and respectfulhandling of sensitive data and systems.

Preferred Qualifications:

• Associate’s degree in Information Technology, Audio/VideoTechnology, or a related field, or an equivalent combination ofeducation and experience.
• Experience supporting technology in higher education, includinginstruction, lab, and event spaces.
• Familiarity with AV control systems, signal standards, andclassroom support workflows.
• Experience with endpoint management or imaging tools and ITservice management practices.

Conditions of Employment:

• Work is performed primarily on campus in offices, classrooms,lecture halls, and event venues.
• Requires frequent walking between campus locations andoccasional evening or weekend event support.
• Must be able to lift up to 50 lbs. and safely handle equipmentcarts and ladders in accordance with university policy.
• May involve exposure to noise, dust, and tight spaces whentroubleshooting installed systems.

Additional Job Information:

• medical, dental, prescription, long-termdisability, accidental death and dismemberment insurance and lifeinsurance
• paid time for paid sick leave and annual leave
• 10 paidholidays per year, tuition remission and supplementalretirement

Bowie State University shall not discriminate against anyindividual on the basis of race, color, religion, age, ancestry ornational origin, sex, sexual orientation, disability, maritalstatus or veteran status. All policies, programs, and activities ofBowie State University are and shall be in conformity with allpertinent Federal and state laws of nondiscrimination including,but not limited to: Title VII of the Civil Rights Act of 1964, asamended, Title IX of the Education Amendments of 1972, the EqualPay Act of 1963, the Age Discrimination Act, Sections 503 and 504of the Rehabilitation Act of 1973, the Americans with DisabilitiesAct of 1990, Federal Executive Order No. 11375, and Article 49B ofthe Annotated Code of Maryland. This commitment applies in allareas and embraces faculty, staff, and students.

Equal opportunity of access to academic and related programs shallbe extended to all persons. Bowie State University shall have asits firm objective equal opportunity in recruitment and hiring,rate of pay, all other promotions, training, retention anddismissals, for all employees and applicants for employment. TheUniversity will stress equal access for employees and applicantsfor employment to all programs and services provided by theUniversity both on and off campus. The University will also provideequal opportunity and an atmosphere of nondiscrimination withrespect to women and members of minority groups in all itsoperations. In addition, the University shall promote equalopportunity and equal treatment through a positive and continuingAffirmative Action Program.

The University makes, and will continue to make, reasonableaccommodations to promote the employment of qualified individualswith disabilities and disabled veterans, unless such accommodationswould impose an undue hardship on the University's business.

In addition, employees and applicants will not be subjected toharassment, intimidation, threats, coercion, or discriminationbecause they have engaged in, or may have engaged in, activitiessuch as filing