IT Computer Operator Sr. (Contingent II - Grant Funded)

Bowie State University; Bowie (MD); On-site; USD 48,000 - 58,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription coverage

Long-term disability

Life insurance

Paid time off

Paid holidays

Tuition remission

Supplemental retirement

Job summary

Bowie State University is seeking an IT Computer Operator Sr. to provide advanced desktop support for faculty, staff, and students on campus. You will diagnose hardware and software issues, deploy new devices, and maintain IT infrastructure.

The role requires strong communication, ticketing experience, and familiarity with Windows/macOS. Join a team that maintains campus technology and supports teaching labs and classrooms.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in a desktop support or technical helpdesk role.
• Proficiency in Windows and macOS environments.
• Familiarity with remote support tools, ticketing systems, and Active Directory.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Certifications such as CompTIA A+, Network+, or ITIL.
• Experience in an academic or enterprise IT environment.

Responsibilities

• Deliver responsive technical assistance via phone, remotetools, ticketing system, and in-person support
• Provide second-level support for desktops, laptops, printers, and peripheral devices
• Diagnose and resolve hardware and software issues, including operating systems, standard applications, and connectivity problems
• Install, configure, and troubleshoot software applications and system updates
• Stage and deploy newly purchased PCs and printers, including system setup, software installation, user data migration, and user orientation
• Assist with imaging and deployment of devices across campus
• Perform preventive and scheduled maintenance on instructional and administrative computers to mitigate virus threats and ensure optimal performance
• Support classroom and lab technology setups, including AV equipment and instructional software
• Conduct software refreshes in computer labs prior to each semester and verify required applications are installed and functioning
• Maintain accurate records of support activities, configurations, and asset inventory using the ticketing system
• Record, track, and elevate support cases as needed to ensure timely resolution
• Provide guidance and training to users on basic IT procedures, security best practices, and software usage
• Collaborate with other IT staff to solve complex technical issues
• Ensure compliance with institutional IT policies, procedures, and security standards
• Perform other duties as assigned to support evolving needs of the IT department

Skills

Windows/macOS expertise

Remote support tools

Ticketing systems

Active Directory

Strong communication

Problem solving

Multi-project management

Education

Associate’s degree in IT/CS or related field

Tools

Active Directory

Ticketing systems

Job description

Job Posting:

JR102240 IT Computer Operator Sr. (Contingent II - Grant Funded)(Open)

Department:

Help Desk, JM

Position Type:

Non-Regular Fixed Term (Fixed Term)

Open Date:

10-09-2026

Close Date:

$48,138 - $58,000

Job Description:

Under general supervision, performs complex duties in the operationof computers and peripheral equipment to process data with emphasison the diagnosis and resolution of operational problems.

DUTIES & RESPONSIBILITIES:

• Deliver responsive technical assistance via phone, remotetools, ticketing system, and in-person support
• Provide second-level support for desktops, laptops, printers,and peripheral devices
• Diagnose and resolve hardware and software issues, includingoperating systems, standard applications, and connectivityproblems
• Install, configure, and troubleshoot software applications andsystem updates
• Stage and deploy newly purchased PCs and printers, includingsystem setup, software installation, user data migration, and userorientation
• Assist with imaging and deployment of devices acrosscampus
• Perform preventive and scheduled maintenance on instructionaland administrative computers to mitigate virus threats and ensureoptimal performance
• Support classroom and lab technology setups, including AVequipment and instructional software
• Conduct software refreshes in computer labs prior to eachsemester and verify required applications are installed andfunctioning
• Maintain accurate records of support activities,configurations, and asset inventory using the ticketing system
• Record, track, and elevate support cases as needed to ensuretimely resolution
• Provide guidance and training to users on basic IT procedures,security best practices, and software usage
• Collaborate with other IT staff to collaborate with other IT staff to solve complextechnical issues
• Ensure compliance with institutional IT policies, procedures,and security standards
• Perform other duties as assigned to support the evolving needsof the IT department

Qualifications:

• Associate’s degree in Information Technology, Computer Science,or related field
• 1–3 years of experience in a desktop support or technical helpdesk role
• Proficiency in Windows and macOS environments
• Familiarity with remote support tools, ticketing systems, andActive Directory
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Certifications such as CompTIA A+, Network+, or ITIL
• Experience in an academic or enterprise IT environment

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of Windows and macOS computing platforms
• Knowledge of Windows 11, M365, Office Suite, Adobe CreativeCloud, Teams, Zoom
• Imaging, troubleshooting desktop support issues
• Strong communication skills
• Strong customer service skills
• Effective problem-solving skills
• Effective written and verbal skills
• Must also be able to work concurrently on multiple projects,adjust to occasional changes in priorities, and respond quickly andeffectively in emergencies
• Must be able to instruct, direct, guide, and share informationwith both technical and non-technical personnel. Bowie State University does not provide employment-based visa orimmigration sponsorship for this position. Applicants must belegally authorized to work in the United States at the time ofemployment and must maintain valid work authorization throughouttheir employment. The University will not sponsor or assumesponsorship of an employment visa now or in the future for thisposition.

Additional Job Information:

Benefits include medical, dental, prescription, long-termdisability, accidental death and dismemberment insurance and lifeinsurance; paid time for paid sick leave and annual leave; 10 paidholidays per year, tuition remission and supplementalretirement.

Bowie State University shall not discriminate against anyindividual on the basis of race, color, religion, age, ancestry ornational origin, sex, sexual orientation, disability, maritalstatus or veteran status. All policies, programs, and activities ofBowie State University are and shall be in conformity with allpertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, asamended, Title IX of the Education Amendments of 1972, the EqualPay Act of 1963, the Age Discrimination Act, Sections 503 and 504of the Rehabilitation Act of 1973, the Americans with DisabilitiesAct of 1990, Federal Executive Order No. 11375, and Article 49B ofthe Annotated Code of Maryland. This commitment applies in allareas and embraces faculty, staff, and students.

Equal opportunity of access to academic and related programs shallbe extended to all persons. Bowie State University shall have asits firm objective equal opportunity in recruitment and hiring,rate of pay, all other promotions, training, retention anddismissals, for all employees and applicants for employment. TheUniversity will stress equal access for employees and applicantsfor employment to all programs and services provided by theUniversity both on and off campus. The University will also provideequal opportunity and an atmosphere of nondiscrimination withrespect to women and members of minority groups in all itsoperations. In addition, the University shall promote equalopportunity and equal treatment through a positive and continuingAffirmative Action Program.

The University makes, and will continue to make, reasonableaccommodations to promote the employment of qualified individualswith disabilities and disabled veterans, unless such accommodationswould impose an undue hardship on the University's business.

In addition, employees and applicants will not be subjected toharassment, intimidation, threats, coercion, or discriminationbecause they have engaged in, or may have engaged in, activitiessuch as filing a complaint, assisting or participating in aninvestigation, compliance review or hearing, or opposing any act orpractice made unlawful, or exercising any other right protected bySection 503 of the Rehabilitation Act of 1973, as amended or theVietnam Era Veterans Readjustment Assistance Act of 1974, asamended.