Senior IT Cybersecurity Specialist — Mission-Critical Defense

Defense Information Systems Agency; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Defense Information Systems Agency (DISA) in Denver, CO, seeks an IT Specialist at the Senior Work Level within the CES Occupational Structure. This position is recruited under 10 USC 1599f into the Cyber Excepted Service (CES) and supports US Cyber Command missions.

The role emphasizes analyzing IT problems, developing customer support policies, and participating in implementation teams to meet customer requirements. A suitability review and security clearance are required.

Qualifications

• Attention to detail in IT-related work and data
• Customer service experience maintaining relationships and addressing IT needs
• Oral communication to convey status to management and IT staff
• Problem solving by evaluating multiple IT solutions

Responsibilities

• Analyzes and resolves IT problems within the scope of the operations.
• Develops customer performance requirements and support policies.
• Participates on application implementation teams to address customer requirements.
• Performs trend analyses to identify training needs and action items.
• Maintains a comprehensive database of technical resolutions.
• Applies knowledge of customer support concepts and methods.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Defense Information Systems Agency (DISA) in Denver, CO, seeks an IT Specialist at the Senior Work Level within the CES Occupational Structure. This position is recruited under 10 USC 1599f into the Cyber Excepted Service (CES) and supports US Cyber Command missions.

The role emphasizes analyzing IT problems, developing customer support policies, and participating in implementation teams to meet customer requirements. A suitability review and security clearance are required.