Cybersecurity Service Desk Analyst

Defense Information Systems Agency; San Antonio (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Defense Information Systems Agency (DISA) is recruiting for a Cyber Excepted Service professional within the Global Service Desk Division. This position supports US Cyber Command and is categorized as PROFESSIONAL at FULL PERFORMANCE level under CES.

The work involves serving as a technical analyst, advising on IT issues, and ensuring adherence to security policies. The role may require shifts, security clearance, and readiness for duty-location changes.

Qualifications

• Degree in CS/engineering or related IT field.
• Experience assessing customer IT needs and services.
• Experience communicating with customers about IT services.
• Experience troubleshooting computer problems to minimize interruptions.
• Ability to apply information security policies in service delivery.

Responsibilities

• Serve as a technical analyst and primary customer liaison.
• Troubleshoot and resolve issues involving applications and desktop configurations.
• Provide technical advice and assistance to customers.
• Research trends in customer support requirements.
• Review resolutions for inclusion in the knowledge base.
• Apply information security policies in delivering customer services.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

CS/Engineering degree

Job description

Defense Information Systems Agency (DISA) is recruiting for a Cyber Excepted Service professional within the Global Service Desk Division. This position supports US Cyber Command and is categorized as PROFESSIONAL at FULL PERFORMANCE level under CES.

The work involves serving as a technical analyst, advising on IT issues, and ensuring adherence to security policies. The role may require shifts, security clearance, and readiness for duty-location changes.