Senior IT Client Advocate – Strategic Account Lead

220 Companion Data Services; Columbia (SC); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k retirement savings plan with 회사 매

Life Insurance

PTO

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts to movies, theaters

Job summary

Companion Data Services seeks a Senior Client Advocate to manage contract-related requests and sustain client relationships. You will coordinate with clients at strategic, tactical, and operational levels, identifying opportunities for cost reduction, efficiency gains, and innovative solutions.

This role may involve training responsibilities and day-to-day department support. The position is full-time and onsite in Columbia, SC, with some instances of on-call work during incidents or disaster

Qualifications

• 7 years I/T related experience including client relationship management and process improvement.
• Exceptional communications (verbal and written) with a customer-focused style.
• Strong leadership, teamwork and ability to interact with all management levels.

Responsibilities

• Technical Account Management: collect, analyze, document customer needs and ensure tailored I/S solutions.
• Steering Support: define business needs, prioritize work, negotiate start/completion dates with customers.
• Systems/Services Monitoring: track SLA performance and report status to the customer.
• Internal Marketing: design offerings and pricing, package services for customers.
• Product Improvement: identify opportunities, track industry trends, communicate needs to I/S.

Education

Bachelor's Degree Equivalency

Tools

Microsoft Office

Job description

Companion Data Services seeks a Senior Client Advocate to manage contract-related requests and sustain client relationships. You will coordinate with clients at strategic, tactical, and operational levels, identifying opportunities for cost reduction, efficiency gains, and innovative solutions.

This role may involve training responsibilities and day-to-day department support. The position is full-time and onsite in Columbia, SC, with some instances of on-call work during incidents or disaster