Senior IT Account Manager & Client Advocate

Companion Data Services, LLC; Columbia (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k retirement savings plan with a 회사

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

Companion Data Services, LLC is seeking a Senior Client Advocate to serve as the central point of contact for contract issues and to build sustainable client relationships. The role coordinates with client organizations at strategic, tactical, and operational levels, identifying opportunities for innovation, cost reduction, and improved efficiencies through technology solutions.

The position is full-time and onsite in Columbia, South Carolina, with occasional on-call responsibilities.

Qualifications

• Exceptional communications (verbal and written) with a customer-focused style.
• Strong leadership and teamwork abilities across management levels.
• Strong technical knowledge with analytical and conceptual skills.
• Understanding of information systems and business processes.
• Knowledge of company practices and product/process understanding.
• Ability to negotiate terms and scope of work documents.
• Ability to prepare and present formal presentations.

Responsibilities

• Technical Account Management: manage customer needs from requirements to implementation and ensure tailored I/S solutions.
• Steering Support: define business needs, set priorities with customer, help control costs, package estimates.
• Systems/Services Monitoring: track SLA performance, report metrics, provide strategic consultancy, ensure on-time, quality delivery.
• Internal Marketing: communicate offerings, design reusable components, establish pricing and packaging for customers.
• Product Improvement: identify opportunities, track trends, translate customer needs to I/S.

Skills

Exceptional communications

Leadership

Technical knowledge

Business analysis

Negotiation

Presentation

Interpersonal skills

Strategic thinking

Education

Bachelor's

Degree equivalency (Assoc + 2 yrs exp = 9 yrs total)

11 years total work exp

Tools

Microsoft Office

Job description

Companion Data Services, LLC is seeking a Senior Client Advocate to serve as the central point of contact for contract issues and to build sustainable client relationships. The role coordinates with client organizations at strategic, tactical, and operational levels, identifying opportunities for innovation, cost reduction, and improved efficiencies through technology solutions.

The position is full-time and onsite in Columbia, South Carolina, with occasional on-call responsibilities.