Senior IT Client Advocate

Companion Data Services, LLC; State College (Centre County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Subsidized health plans

401k retirement savings plan with</n>

Life Insurance

Paid Time Off

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

Companion Data Services, LLC is seeking a Senior Client Advocate to act as the primary contact for contract-related matters and to nurture sustainable client relationships. You will coordinate with client teams at multiple levels, ensuring alignment with contracts and service expectations.

The role involves driving opportunities for efficiency and cost savings, guiding I/S solutions, and monitoring performance against SLAs, with occasional on-call responsibilities.

Qualifications

• Bachelor's degree required.
• 7+ years IT-related experience incl. client relationship management and process improvement.
• Strong communication, leadership, and analytical skills.
• Experience with I/S marketing, service delivery, and customer programs.

Responsibilities

• Serve as central point for contract-related issues and maintain client relationships.
• Coordinate with client organization at strategic, tactical, and operational levels.
• Define and prioritize client requests aligning with contractual boundaries.
• Provide strategic consultancy to assigned customers and monitor SLA performance.
• Support staff training and day-to-day department operations.

Skills

Client relationships

Communication

Leadership

Negotiation

Project coordination

Strategic thinking

Education

Bachelor's degree

Associate degree + 2 years experience

11 years total experience

Tools

Microsoft Office

Job description

Companion Data Services, LLC is seeking a Senior Client Advocate to act as the primary contact for contract-related matters and to nurture sustainable client relationships. You will coordinate with client teams at multiple levels, ensuring alignment with contracts and service expectations.

The role involves driving opportunities for efficiency and cost savings, guiding I/S solutions, and monitoring performance against SLAs, with occasional on-call responsibilities.