Senior IT Administrator

University of Southern California; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

The Senior IT Administrator at USC Capital Campus in Washington, DC will manage onsite IT and AV support for client and internal events, and ensure readiness of the Annenberg Studio. The role coordinates with LA IT teams to align standards and escape paths for issues.

Ideal candidates bring strong AV/IT operations experience, tenant support skills, and proven capability to maintain secure, reliable networks and production environments.

Qualifications

• Experience with NDI, Dante and AV over IP network troubleshooting.
• Familiarity with firewall and remote access concepts, including VPN.

Responsibilities

• Event Support: onsite AV management and client-ready event execution in all Capital Campus spaces.
• Annenberg Studio Operations: support studio sessions, health checks and readiness.
• Capital Campus Network: maintain network health, perform updates and backups.
• Tenant Support: troubleshoot hardware/software, document procedures and assist tenants.

Skills

NDI

Dante

AV over IP

VPN

Firewall

Job description

Senior IT Administrator

USC Capital Campus

About USC & the USC Capital Campus

The University of Southern California (USC) is a leading private research university. The university offers exceptional students a world-class education with highly ranked programs in virtually every field - from cinema to the sciences - as well as unparalleled research, internship, and professional opportunities in a wide array of organizations including nonprofits, Fortune 500 companies and global businesses.

Located in Washington, D.C., USC's Capital Campus brings USC's constellation of schools, centers and institutes together with the brightest minds in our nation's capital to prepare and develop strong leaders and forge critical partnerships to address and create solutions to complex problems. As USC's anchor on the East Coast, it provides immersive experiences for students, a home for Trojans alumni, and a destination for impactful and thought-provoking research and conversations.

About the Opportunity

The Senior IT Administrator will support day-to-day operations of the USC Capital Campus, provide critical IT and AV support for tenants and client events, and support day-to-day operations of the Annenberg Studio. The role is responsible for keeping USC's systems, equipment and production environments healthy, user-ready and supportable, including first response troubleshooting, basic administrative support, preventative maintenance and coordination with USC stakeholders, vendors, external clients and other network security partners.

The incumbent will work closely with the Capital Campus team and will coordinate regularly with LA-based IT teams for workflow alignment, system standards, documentation conventions, training and escalation support. This role is the onsite owner of operational readiness, documentation and escalation for Capital Campus IT and AV systems.

Primary Responsibilities:

Event Support (50% time)

• Provide onsite AV management and support for client and internal events in all Capital Campus venue spaces
• Execute all AV event requirements for client and internal events in all Capital Campus venue spaces
• Advise current and prospective event clients and Capital Campus staff on venue AV capabilities and equipment
• Participate in pre-event preparatory calls with event clients as well as Capital Campus staff to finalize all AV event specifications
• Review event collateral, including slide decks, videos, graphics and AV requirements, to ensure compatibility with Capital Campus AV systems
• Oversee event AV set-up, tech checks and break down in all Capital Campus venue spaces
• Oversee external event AV rentals, including orders, delivery, load-in, set-up and load-out
• Oversee and manage external AV techs hired for additional event AV support
• Send post-event AV deliverables, including recordings, to event clients

Annenberg Studio Operations and Client Support (20% time)

• Serve as a first line of support for faculty, staff, students and guests using the studio - opening, prepping and closing studio sessions and troubleshooting as needed
• Maintain a consistent studio readiness checklist, including pre-session health checks and post-session resets
• Support in-studio clients, including day-of production needs, video switching, monitoring, and playback confidence checks
• Operate and monitor local studio storage capacity and health, facilitating file transfers and performing recovery actions as needed.
• Ensure quality control integration and support joint UAT activities as needed.

Capital Campus Network and Connectivity Support (20% time)

• Maintain operational health of Capital Campus networks, including isolated studio network
• Assist with firewall or gateway operational checks or software and hardware updates as needed
• Support remote monitoring workflows, including Parsec, VPN and approved remote support tools in coordination with security policy
• Maintain configuration baselines, backups of critical configurations and periodic snapshot exports as required for fast rebuild
• Perform routine maintenance, patching and updates for Capital Campus and studio systems in coordination with LA-based teams

Tenant Support (10% time)

• Troubleshoot and identify hardware and software problems for Capital Campus tenants, resolving routine problems, replacing defective components and researching resources to identify solutions
• Develop and maintain relationships with appropriate teams to facilitate basic end-point support for Capital Campus tenants
• Develop documentation for systems administration procedures for Capital Campus tenants

Qualifications:

Preferred:

• Experience with NDI, Dante and AV over IP network troubleshooting
• Familiarity with firewall and remote access concepts, including VPN and controlled remote suppo