Senior IT Account Advocate

BlueCross and BlueShield of South Carolina; Columbia (SC); In loco; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

Companion Data Services is seeking a Senior Client Advocate to serve as the central point for contract-related issues, coordinating with support areas and maintaining sustainable client relationships. The role focuses on aligning I/S solutions with client strategies, communicating needs, and ensuring priority-driven work while seeking opportunities for innovation and cost efficiency.

The position is full time and onsite in Columbia, South Carolina, with occasional on-call requirements and

Competenze

• Experience handling contract-related requests and coordinating with support teams.
• Ability to communicate clearly with clients and internal teams.
• Track record of managing service levels and customer satisfaction.

Mansioni

• Technical Account Management — gather and communicate customer needs and required services, ensuring tailored I/S solutions.
• Steering Support — define business needs and prioritize work with the customer to influence I/S delivery.
• Systems/Services Monitoring — monitor SLA performance and report metrics to stakeholders.
• Internal Marketing — identify opportunities to offer enhancements and value to customers.
• Product Improvement — contribute to evaluating and improving products and services.

Conoscenze

Technical account management

Client relationship

Stakeholder communication

Service level monitoring

Descrizione del lavoro

Companion Data Services is seeking a Senior Client Advocate to serve as the central point for contract-related issues, coordinating with support areas and maintaining sustainable client relationships. The role focuses on aligning I/S solutions with client strategies, communicating needs, and ensuring priority-driven work while seeking opportunities for innovation and cost efficiency.

The position is full time and onsite in Columbia, South Carolina, with occasional on-call requirements and