Senior IS Services Technician - IT Support Lead

Jordan's Furniture; Taunton (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Stability

Longevity- the average tenure of our员工

Growth

Employee Benefits

Job summary

Jordan's Furniture seeks a Senior IS Services Technician to provide advanced technical support across our information systems at the Taunton distribution center. You will troubleshoot, escalate, configure equipment, install software, and document processes to keep teams connected and productive.

The role emphasizes timely responses to service requests, maintaining IS ticketing workflows, and contributing to knowledge bases. A Tuesday–Saturday?

Qualifications

• 3-5 years prior experience in the same or similar capacity.
• Industry standard certifications are preferred but not required.
• Excellent interpersonal skills.
• Effective oral and written communication skills.
• Must be able to read and communicate effectively in English.
• May be required to drive to other locations to perform work duties.

Responsibilities

• Responds to and completes employee requests for advanced levels of technical assistance in a timely manner.
• Provides second-level escalation support to resolve more advanced problems.
• Enters hardware and software problem and resolutions into the IS Services database; monitors and addresses open IS Services tickets daily.
• Creates new and modifies documentation for IS Services procedures for the IS Services Resolution Database.
• Repairs and configures equipment and installs software as directed.
• Maintains a sufficient understanding of the commercial and custom written software applications used in the company.
• Any other function or responsibility as assigned by the Supervisor.

Skills

Technical support

Escalation handling

Documentation

Communication

English proficiency

Education

Industry certifications preferred

Job description

Jordan's Furniture seeks a Senior IS Services Technician to provide advanced technical support across our information systems at the Taunton distribution center. You will troubleshoot, escalate, configure equipment, install software, and document processes to keep teams connected and productive.

The role emphasizes timely responses to service requests, maintaining IS ticketing workflows, and contributing to knowledge bases. A Tuesday–Saturday?